sent my pm on

SENT: 05-26-2006 05:08 PM
STATUS: Message was read on 05-26-2006 10:01 PM

and have not recieved anythign as of yet.

Same here, sent my PM into chris ASAP and nothing arrived yet.

not to worried as the one I have seems to be FINE, definatly going to inspect the new one with a fine tooth comb before sending the old one back.

I pm'd Chris on 5/25 and no monitor yet. :(

But I do believe we'll get new monitors; no reason to get refurbished, unless somebody somehow didn't want the new revision monitor and returned it... but why would anyone want to do that? :)

I have a new 2007wfp rev00 made May 2006 in Mexico: looks great, no banding, no dead pixels -- just a superlative monitor.
Don't stress about refurbished: I expect all the rev00 will get flashed and resent as rev02. Its just not a fix that can be downladed but as it is a firmware fix the monitors are fine afterwards. Also refurbished generally means the factory really checks them before shipping, meaning even less chance of any dead pixels .
Just my opinion but I have a Thinkpad I purchased that was refurbished and it has been tremendous.

Chris will not reply to you. He simply puts you on the list for an exchange.

All,

We are still working on getting our international customers their monitor exchanges. I sent them a very terse email asking what the holdup was. No response yet.

Does it take *longer* in Canada?
I emailed Dell Canada who told me to phone them but after *numerous* tries to talk to someone who speaks French (my spoken English is *not* very good...), i just gave up... >:-(

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@Anonymous-ChrisM wrote:
All,

We are still working on getting our international customers their monitor exchanges. I sent them a very terse email asking what the holdup was. No response yet.

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That makes me feel so very much better. Thanks.

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@Anonymous-ChrisM wrote:
All,

We are still working on getting our international customers their monitor exchanges. I sent them a very terse email asking what the holdup was. No response yet.

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Sorry to insist but...
Any reply from Dell Canada yet?

Thanks.

I'm sure it's not within Chris' position (as a forum moderator) to have any sort of direct communication with international branches of Dell, or even different departments of the same branch for that matter. All he can do is probably get an email address of someone he doesn't know, send an email, and see what happens.

I think it's asking too much for him to always know when stuff gets done unless he's actively hunting down the right people for a response (and even then that will be tricky in a large company); I mean he's got his regular job to do, too. Keep in mind he's actually doing a lot more than "his job" for all of us here to get a fix for our monitor, so cut him some slacks and wait patiently for your surprise package! ;)

All,

I got an email today from the manager of the Canadian dispatchers. He had questions about the list. Hopefully, this means they will start dispatching.

*Thank you* Chris!
Your help is very much appreciated! :)

Well, if thats the case then its not so bad. However, some of the messages here seem to indicate that people receive monitors that have scratches, dead pixels and a variety of other problems. Some people were getting even monitors with A00 in exchange even though they were told they are getting the newly flashed ones.

In response to the "refurbished" question. I recall being told once by a salesperson that refurbished could mean the box was opened up after it was all packed and something was changed or updated. So technically, if there was a batch of A00 that were opened, flashed into A02 and repackaged, I believe Dell has to call them "refurbished." For it to not be called refurbished it would have to come off the assembly line as A02.