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14605
February 18th, 2009 14:00
2407 - Horizontal Lines, Screen shakes
Recently my 2407 monitor started getting red horizontal lines across various parts of the screen. The screen eventually starts to shake, and depending on what the monitor is displaying the colour of the lines would change to blue, or green. When the computer is restarted the lines disappear for a while, but come back after an hour or two. The monitor is plugged into a inspiron1720 laptop, and the laptop screen has no issues at all. There were no hardware changes made, nor any new software installed recently before this started happening... Any ideas?
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andigirl
36 Posts
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June 16th, 2009 17:00
I'm having the same problem. I'm still searching for a solution.
DELL-Chris M
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June 17th, 2009 07:00
All,
Do these lines appear in the selftest?
* Turn off the monitor
* Unplug the monitor from the computer (ALL cables)
* Plug the monitor power cord directly into the wall socket
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background
jasonb934
2 Posts
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June 17th, 2009 15:00
Did it all and yes the lines appear. But not on the black, they only appear wherever the box happens to be floating
DELL-Chris M
Community Manager
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June 18th, 2009 06:00
If under warranty, get it replaced. If you only have a monitor order number, you should contact Customer Service. If your monitor was purchased tied to a Dell PC, contact Technical Support. They will need the following -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: