If the power button has failed in the power on status why not use a separate surge protection block with its own power switch? Not the best solution, but one that works.

Use the order number, call Dell if you want it replaced with a refurb.
Minimum 3 year advanced replacement warranty from Dell.

blackdevl,

What does it matter, why? Just get it replaced.

Message Edited by blackdevl on 10-15-2007 06:42 PM

blackdevl,

I misunderstood, my apologies.

I also have encountered this problem. The button is permanently depressed (has no rebound) and the power is off (which means there is no way to use a power supply to turn it on or off). Getting warranty service on this peripheral is extremely difficult, as I see you are also learning. drtjd

blackdevl,

Chris, is there any way we can repair this ourselves?
* No. There is no way we could send the parts out to you and not void the warranty.

I spent about an hour on the phone last night after posting my previous message. The lack of a service tag is truly an impediment to warranty service.

However, the agents speech was clear and, while accented, easily understandable (unlike my experience with Dell support about a year ago). It took a transfer to a second department, but today I received an email indicating that a replacement is being shipped.

It's still a concern that the switch failed so early in it's life. I will probably use a power-strip in the future for both of these monitors in my life.

I have used a Curtis Command Center (long since out of production) as it allows me sit my 2407 atop of it, and to power on and off several peripherals with master on button that also removes any static electricity that I might on my person. I am also very energy conscientious and try to power down anything that need not be using even tickle amounts of valuable energy when not in use. I wish Curtis, or someone else would make something similar to the Command Center (Maybe even DELL?). The Command Center also has a turn table beneath it that you can use by removing four feet or simply use the unit as a stationary platform. Here is a picture for reference (the unit is no longer being made, so this not an advertisement as you cannot purchase it): http://www.epinions.com/pr-Curtis_Command_Center_Plus_SPF4P_Surge_Suppressor

I've used a power strip since mine were new, because I've read the power button complaints here in the past. One switch cuts the power to several peripherals besides the monitors.

Exchanging for refurb's should be able to be done until you are satisfied with the LCD. Keep the best stand, cords, etc.

I bought Three 2407WFP's and went thru Five exchanges till I was satisfied. Dell paid for all return shipping with prepaid labels.

Love that warranty :)

Message Edited by all the facts on 10-25-2007 03:42 PM

As I mentioned earlier, Dell could improve access to warranty service for items without service tags. However, once I did get passed to the correct service representative, that person was efficient and authorized replacement. I received a new/refurbished monitor within days and it met our expectations - no dead pixels, looks new. Repackaged the old monitor according to the included directions and dropped it at a DHL shipping point. By the way, it looks like we are getting a third monitor of this type in our life, so we're happy with it despite the one problem. Given the effectiveness of Dell support on this problem, I'm also now again willing to buy Dell computers, having given up on that a few years ago after terrible experiences with support.