2407WFP problems in DVI mode

Question

Hi, I purchased a Dell 2407WFP and I'm having problems in DVI mode. Is this a known problem, and is there anything I can do to fix it? Or should I get it replaced? (How?) The problem description: Yellow horizontal lines appear randomly across the screen (typically on the right hand side of a dark area) Blue horizontal lines appear randomly (and tend to 'move') if I watch pictures or videos with a black background Dark areas of pictures or videos are blue instead of black Yellow 'shades' appear on right hand sides of toolbar buttons etc To cut the story short... I've taken a few pictures and posted them here: http://bournemouth.myphotoalbum.com/view_album.php?set_albumName=album02   More info: The problem occurs in DVI mode only. The problem occurs from time to time (it seems that it happens more frequently now) If I switch to VGA and switch back to DVI, then the problem disappears (well, until the next time...) Initially I thought that it was due to my graphic card because it was 3 years old and could only just display 1920X1200 resolutions, so I replaced it. But the problem still occurs (I wasted £45...) My new graphic card is an ATI Radeon 9550 fitted with 256Mo DDR and is connected in AGP 4x mode to my Soltek motherboard. I also changed the DVI cable (I still had the one I got with my 1905FP monitor) but the problem still occurs.   Notes: I tried to email the Dell support about this. I was asked to input the Service Tag #, but none of the numbers I found at the back of the screen worked. I then found out on a forum that monitors don’t have service tag #... If I get the monitor replaced, can Dell pickup the old one when they deliver the new one? Thanks for your help   Cheers Bertrand

bwaquet · Answer

I forgot to mention that this is a Rev A03 version, built in CZ republic (CZ-0CC303-70522-69Q-05FS)   Cheers B

Tienlung · Answer

dell exchange policy is pretty good. they should send you a return waybill along with the replacement monitor, just confirm with the tech.

Valkyries101 · Answer

It sounds like the color banding problem tons of people had with A01. The problem would show up when using DVI mode but not VGA. As the above poster mentioned Dell should replace it for you.

all the facts · Answer

It's defective.
No fix you can do, just Exchange it and request a NEW A03 and return prepaid shipping label.
Call Dell by phone 800# to set this up.

Message Edited by all the facts on 11-13-200606:11 PM

bwaquet · Answer

Thanks   I will get it replaced

all the facts · Answer

Post back if you have any trouble with the new one.

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