2408WFP weird issue.... Mouse has a vertical line

Question

I just got this monitor with my new system about two weeks ago. I was calibrating my monitor today and I was asked to take the contrast and brightness up to 100% and then back down when I could distinctly see all of the rings. I was at about 75% for both. So now here is the weird thing, when I move my mouse there is a vertical line that goes from the bottom of my mouse pointer to the taskbar. It is only visible against colors and white, but not black, and it seems to fade if I stop moving my mouse. It seems to have a slight magenta tint to it. I am running a NVIDIA GeForce 8600GT 512MB, 1920 by 1200, DVI. Anyone have any idea what this could be before I call Dell? I have not tried to take the graphics card out of the equation yet, as it is late, but I may try that tomorrow.

Boyd B · Answer

I would go to the Nvidia.com web site and locate, download and install the latest drivers from Nvidia first. It is the easyest and fastest thing to do first. I never calibrate a monitior since I can never seem to get it right. I just leave it and I have had no issues. You also might try to go back to the default settings. A fresh install of the video drivers may resolve the issue. It it does not, then time to call Dell support. Hope this helps.

casey3477 · Answer

I downloaded and updated my NVIDIA driver. Still the line. I removed all of the NVIDA software and drivers, the line was fainter for a few min then it was the same. I uninstalled my WinTV software, and my Huey Pro Software, and still the same.

So I called Dell. I gave them all of my info and they asked for a phone number in case we got disconnected...we did, and I did not get a call. So later I got online to use the chat and we were moving along, they again asked for a number in case the session for interrupted. It did, they never called. ???? Why ask for a phone number if you are never going to call? Was my problem solved? No. Why not call me back then? I work a help desk for a pretty big company and if someone gets cut off, I call them back. Granted it is all internal, but still. Very bad on their part.

I replied to the chat session email to see if they had anymore ideas. Will wait for that reply, if ever, to see what to do next.

Until them I am sticking with my NVIDA graphics card cause at least I get DVI.

Sorry for the rant.

Boyd B · Answer

Sorry to hear that you were not successful in resolving your issue. But, your experience is not at all unusual when trying to get support from Dell. I have been through this type of customer support many, many times when dealing with Dell. Dell support is almost non existant. The only option you have is to not take no for an answer. You MUST be persistant. I have had to call as many as nine times and talk to nine different people to get a simple issue resolved. This is totally unacceptable but this is life when dealing with Dell support. My only advise is to just keep calling and ask for a manager. I am told that the person you first talk to will try to advoid letting you talk to a manager but if you ask twice they have to let you talk to a manager. I have talked to several managers though and not gotten any better results. Good luck.

casey3477 · Answer

Issue has been resolved. After many chats with Dell, they are sending me a new monitor. Think the klcker was when I told them I hooked it up to my wife's laptop and got the same issue.

Thanks for the help here,

Casey

Monitors

2408WFP weird issue.... Mouse has a vertical line

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