2410 red tint problem

Question

Hello! Please excuse my poor English... I have a problem with my recently bought 2410. The colours displayed are not even. There is an area (right hand side of the screen) that has a red touch. Read something about the green/red problem but in this case it's just red. I've made two shots with my dslr and I measurement with my colorimeter (plain white background, using spyder3):     From the measured values I can't read whether there is a tint problem or not as it doesn't return RGB values. So far my distributor here in Germany refuses to open a warranty case and replied that this is within spec. I know that this device is not a monitor for professionals but I have expected a better performance. The monitor is connected through HMDI to my Sony notebook running WIN7. Any further information needed?   Many thanks in advance for your advise :emotion-1:

DELL-Chris M · Answer

* Press the monitor OSD (On Screen Display) Menu button
* Go to Other Settings
* Choose Factory Reset- Reset All Settings. Any difference?
* Boot the PC into Safemode. Any difference?
* Connect the PC video card DVI out to the monitor DVI in. Any difference?
* Connect the PC video card VGA out to the monitor VGA in. Any difference?

DELL-Chris M · Answer

Contact Support and get it replaced. It will be interesting if the replacement has the same issue. If it does, the issue is with either the video card driver or the video card itself.

owendel · Answer

Hello Chris!

Following your advice an testing.

* Press the monitor OSD (On Screen Display) Menu button
* Go to Other Settings
* Choose Factory Reset- Reset All Settings. Any difference

-> No! Meassures:

Left Right

Will start pc in safe mode now...

Oli

owendel · Answer

* Boot the PC into Safemode. Any difference?

-> I'm unable to use the external connection of the video card while in safe mode

* Connect the PC video card DVI out to the monitor DVI in. Any difference?
* Connect the PC video card VGA out to the monitor VGA in. Any difference?

-> only VGA connection available besides HDMI. Connected the monitor to VGA-> No change (only much brighter). Measures:

VGA left VGA right

What to do now?

Regards

Oliver

owendel · Answer

Hi Chris!

That was a quick response!

You mentioned

Contact Support and get it replaced. It will be interesting if the replacement has the same issue. If it does, the issue is with either the video card driver or the video card itself.

So I connected my old 19'' TFT monitor to the notebook and did the same measurement with the spyder:

Left Right

To me it seems the problem ist not the same as with the Dell monitor which could be a hint that the video card is OK, right?!

Regards

Oliver

DELL-Chris M · Answer

Can't say I understand all of the numbers but that sounds plausible.

owendel · Answer

Hi Chris! Las test yesterday: Connected the monitor to a different  pc: Same red tint problem. Will discuss with my distributor to open a warrenty case to return the device. Regards Oli

owendel · Answer

Hello Chris! Got a refurbished monitor today -> problem solved! Thanks for your support! Oli btw: excellent and quick service from dell!

pidge2k · Answer

FWIW, if you disconnect all PCs from your monitor and then power it on, it has a floating window with different colors.  This should show pinkish if you have a hardware problem.  I had a similar issue where the right side had a pinkish tint.  Replacing the monitor fixed the problem.

owendel · Answer

Yes, the Dell customer service told me to check this as well.The floating window showed the redish tint also...

Monitors

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