The warranty has ended so we are not obligated to repair it. The other TVs had a specific defective part that the W2607C does not have so the W2607C was not part of the special Repair program. You will have to purchase the part and get a local TV repair person install it.
What exact part needs to be purchased. I am having the same issue. When trying to power on, the power button will light blue for a second then flash amber 3 times, then will not light blue again unless i unplug it from a power source, and plug it back in. I am capable of replacing the defective part, i just do not know which it is.
Sorry Chris - the W2607C also fails.... DELL does NOT supply parts for it.
My problem:
A bad Dell TV with built in obsolescence - 3 times replaced with - A bad Dell TV with built in obsolescence.
I am an IT specialist and a Web Designer. My now failed TV also served as a monitor for presentations and training. I have often dealt with the understanding that DELL computer parts are proprietary. That does not excuse the recent frustrations experienced by the TV repair man and myself.
I am writing to vent my frustration with Dell in general. My guess is that I have been escalated to every department within the company. Is that the new Dell policy/guideline for customer support? My time is worth money ......... the hours on hold or being switched elsewhere ...... unreal. The new answer appears to be "wrong department" and then - another voice saying
(you guessed it) "wrong department". The only continuity is that the failed TV Model W2600 - W2607C does not have part replacement for the failed main PCB or failed main module.
DELL FAILED, I PAY for countless hours spent on an electronics tech who then can't get an answer from Dell.
I PAY to get this hunk of junk taken down off the wall. I will
NEVER recommend Dell to anyone again.
Apparently the w2607c is defective. I am having the same 3 blinking amber lights. If you go to fixa dot com forums you'll see several other people are experiencing this issue.
This just happened to me today, I will try calling support and see what happens.
How can this TV be fixed if outside of the 3 year warranty period? * You can contact DecisionOne (800-941-4478) if you want to send the TV to them for Diagnosing and Repair * Or you can repair it yourself http://www.shopjimmy.com/dell http://www.lcdpartsandrepair.com/
I HAD MY TV FOR I YAEAR I have a w2607c that no long will turn on and the power button blinks yellow. I have been told that it is probably the power supply module. Has anyone else had problems with this monitor. I phoned Dell and got the run around. The guy I finally talked tried to tell me that my computer must not be turning on all the way and there is nothing wrong with the monitor? Well I hooked another monitor to the computer and it is fine. Just wondering if there is a problem with the 2607c like the 2600 and they are just trying to avoid fixing the thing because it is out of warranty. All I want is the darn thing fixed...don't care if I have to pay just don't want to throw away a 1200 monitor that only lasted 3 years. Of couse I live in a place where the nearest tv repair shop is 3 hours away.
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 27th, 2010 07:00
The warranty has ended so we are not obligated to repair it. The other TVs had a specific defective part that the W2607C does not have so the W2607C was not part of the special Repair program. You will have to purchase the part and get a local TV repair person install it.
TLdream
1 Message
0
October 3rd, 2010 10:00
What exact part needs to be purchased. I am having the same issue. When trying to power on, the power button will light blue for a second then flash amber 3 times, then will not light blue again unless i unplug it from a power source, and plug it back in. I am capable of replacing the defective part, i just do not know which it is.
mcduff1
3 Posts
0
November 11th, 2010 16:00
A bad Dell TV with built in obsolescence - 3 times replaced with - A bad Dell TV with built in obsolescence.
I am an IT specialist and a Web Designer. My now failed TV also served as a monitor for presentations and training. I have often dealt with the understanding that DELL computer parts are proprietary. That does not excuse the recent frustrations experienced by the TV repair man and myself.
I am writing to vent my frustration with Dell in general. My guess is that I have been escalated to every department within the company. Is that the new Dell policy/guideline for customer support? My time is worth money ......... the hours on hold or being switched elsewhere ...... unreal. The new answer appears to be "wrong department" and then - another voice saying (you guessed it) "wrong department". The only continuity is that the failed TV Model W2600 - W2607C does not have part replacement for the failed main PCB or failed main module.
DELL FAILED, I PAY for countless hours spent on an electronics tech who then can't get an answer from Dell. I PAY to get this hunk of junk taken down off the wall. I will NEVER recommend Dell to anyone again.
Is anyone reading this?
Marlene La Monica
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 11th, 2010 17:00
I read it. My previous posting in this thread has the link to parts.
mcduff1
3 Posts
0
November 11th, 2010 21:00
Thanks Chris, just E Mailed the electronics store that has my dead Dell W2607C. Do you know what the part # is?
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 12th, 2010 05:00
I do not know which component you would need. My hope is they can tell you based on the symptoms.
mcduff1
3 Posts
0
November 12th, 2010 06:00
The tech tells me it's the "main PCB" or "main module". Do you have a corresponding part# for that board?
jawwad19
1 Message
0
December 21st, 2010 16:00
Apparently the w2607c is defective. I am having the same 3 blinking amber lights. If you go to fixa dot com forums you'll see several other people are experiencing this issue.
This just happened to me today, I will try calling support and see what happens.
bnhsurvey
1 Message
0
July 23rd, 2011 21:00
I am having the same problem. Can this be fixed? Help please.
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 25th, 2011 08:00
bnhsurvey,
How can this TV be fixed if outside of the 3 year warranty period?
* You can contact DecisionOne (800-941-4478) if you want to send the TV to them for Diagnosing and Repair
* Or you can repair it yourself
http://www.shopjimmy.com/dell
http://www.lcdpartsandrepair.com/
PIN KNOT
2 Posts
0
October 28th, 2011 10:00
DELL SHOUL RECALL DW2607C BACK THIS IS 3 DELL TV I HAVE
PIN KNOT
2 Posts
0
October 28th, 2011 10:00
I HAD MY TV FOR I YAEAR I have a w2607c that no long will turn on and the power button blinks yellow. I have been told that it is probably the power supply module. Has anyone else had problems with this monitor. I phoned Dell and got the run around. The guy I finally talked tried to tell me that my computer must not be turning on all the way and there is nothing wrong with the monitor? Well I hooked another monitor to the computer and it is fine. Just wondering if there is a problem with the 2607c like the 2600 and they are just trying to avoid fixing the thing because it is out of warranty. All I want is the darn thing fixed...don't care if I have to pay just don't want to throw away a 1200 monitor that only lasted 3 years. Of couse I live in a place where the nearest tv repair shop is 3 hours away.