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1301
September 23rd, 2018 08:00
AW2518HF, electrical interference
Hello,
I have problem with the AW2518HF. I bought this AW2518HF one month ago. Sometimes it happens when my refrigerator on load this problem happens or even when I open ventilator? And its started happening all day long in 1 hour - 2 times, 3 times. AW2518HF lies in the my room there is no connection between in plugs. Electrical waveform problem maybe? Do you think it is a AW2518HF problem or electrical issue?
I am using it with HDMI 240Hz mode.Tried 144Hz,120Hz not resolved. Things I tried to fix ,
Tried work with UPS, resetting settings, changing GPU, also tried different PC, tried Windows 7 and Windows 10 still occurs. Also installed AW2518HF driver from website, tried with display port cable, different power cable , different plugs, even different room. problem fixes when turn off and turn on completely random happens again. And also opened ticket about the problem monitor only six month old from my buy time. I hope Dell will change it.
Thanks, Regards.
DELL-Chris M
Community Manager
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September 24th, 2018 07:00
The AW2518HF is not compatible with Nvidia video cards
* The AW2518HF was only designed to function correctly with AMD video cards and AMD FreeSync to attain 240Hz. This is prominently stated on the Dell AW2518HF sales page and in the User's Guide
* If you currently have a Nvidia video card, your options are to remove the Nvidia video card and install an AMD video card. Or, return the AW2518HF AMD FreeSync model and purchase the AW2518H Nvidia G-Sync model
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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September 24th, 2018 06:00
First, to what video card is the AW2518HF connected? If the video card is NOT the validated AMD, then you should back down to 60Hz and retest.
Second, based on your data, something electrical could be causing interference. Are you in a home, office, school dorm?
helldoradono
2 Posts
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September 24th, 2018 07:00
I contacted with the Dell Customer Service, today they offer me to change it than I accepted.
My video card is Palit Gtx 1060 3GB. Nvidia , I tested it on 60hz and problem still exists.
I dont know exactly what the problem is , I'm in home.
If on the new monitor the same problem happens Im gonna contact with an electrician. Next time,
Thanks.
Emre K.