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July 25th, 2007 22:00
Blinking OSD problem on an e228WFP
About a week ago I received a new Dell computer, with the e228WFP monitor. all had been working fine, until today in the afternoon, the OSD on the e228WFP started appearing & disappearing at random. Also, it looks like the monitor control buttons are not working. I did, for a while, also have the "locked OSD" problem, but that has now disappeared. I have read a number of posts on re-setting the "locked OSD", but none of that has helped the problem with my "blinking" OSD. I have tried unpligging & re-plugging the power cable & the DVI cable, but none of this helps. Any ideas about how to solve this, or do i have to get a replacement monitor (which would be a major pain). Thanks in advance (and apologies for typos - the OSD keeps flashing all the time, so occassionally I can't see all the text)´.
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DELL-Chris M
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July 26th, 2007 00:00
Get it replaced.
If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.
If you only have an Order number associated with the monitor, you must call in,
1-800-624-9896.
They will need the following information -
Monitor 20 digit PPID number
Name, address, phone, email address
Order number
Issue
Troubleshooting done