Cannot return faulty 2407 because it has no service code...

Question

I can't seem to get any where with customer service because the 2407 does not appear to have a service code anywhere on it and I need to send it back for a replacement. It is a rev A02 and today it vertical line of pink pixels stems from the bottom of the screen to about 2/3 up the monitor, and when I switch to dual screen mode when connected to my laptop sometimes it has hundreds of blue pixels all over the place. I bought it in August of this year so the 3-year warranty is still good, so what should I do?

DELL-Chris M · Answer

All,

Monitor purchased from a reseller (Ebay, CostCo, etc.) with no Order Number or PC Service Tag Number
- 3 year warranty based off of the PPID number

Give the PPID number to the Technical Support representative and they will look it up to verify if it is within the 3 year warranty period. Once they ascertain that the monitor does have warranty coverage, the Technical Support representative will setup the exchange based on "No Order Number or PC Service Tag Number". They will use a Generic Service Tag number (Y4R1B) to transfer your Name, Address, Phone, Email, Monitor PPID into the Dell system and setup the exchange.

coolmonk · Answer

I am also having this same problem. I purchased my 2407WFP brand new from eBay just last week. Any Dell employees in this forum? Please shed some light on this situation.

Relic27777 · Answer

Thank you!

Monitors

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