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9985
November 4th, 2015 10:00
Dead Pixels, no service tag.
Hello,
My dell U2312HM has developed a number of dead pixels that affect the monitor's usability. However, it doesn't have an order number, and since I purchased it from amazon, I don't have an order number either. How am I supposed to contact customer support without them, because the form doesn't allow the use of serial numbers?
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DELL-Chris M
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November 4th, 2015 12:00
The warranty would be from September 23, 2013 to September 23, 2016. But, those are dark pixel defects. The "Dell Premium Panel Guarantee" only applies to bright pixel defects. Bright pixel defects only appear on a full black windows desktop.
DELL-Chris M
Community Manager
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November 4th, 2015 10:00
What is the monitor 20 digit serial number? Before I get into the monitor exchange discussion...
Post two pictures so that we can see the pixel defects.
* The room must be using standard office lighting
* Change the windows desktop to an all black background
* Take and post a picture of this all black background showing us the stuck pixel
* Change the windows desktop to an all white background
* Take and post a picture of this all white background showing us the stuck pixel
Joe5566
6 Posts
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November 4th, 2015 11:00
Serial Number: CN-0KF87Y-74445-39N-BEXS
White background picture attached.
The issue is not visible on a black background.
Joe5566
6 Posts
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November 9th, 2015 07:00
Okay. Thank you.