Dell 1800FP flat panel died

Question

I have owned an 18' dell flat panel LCD since june of 2003. I bought it new from dell. Ever since it has been great for everything, never had a problem. But just thanksgiving morning, I went to load up Half Life 2 (played it many many times on this monitor, as well as other games with no problems) and right as the display switched to the game screen, the monitor lost power. I havent been able to get it to turn on at all. It just doesnt get power. The LED doesnt turn on, the screen doesnt turn on. my DELL 17' crt still works fine and it is what im using now. Ive tried using other power cables for the monitor, and plugging it in to different outlets. It just flat out does not get power anymore. I think its pathetic that this monitor couldnt last 2 years. Im sure the warranty has run out by now, but does DELL stand by its products? Will I be able to send it to them for them to fix free of charge? I cant find anything on the dell website that would help me out at all. Message Edited by PallarAndersVisa on 11-25-2004 08:59 PM

BigBrother · Answer

PallarAndersVisa,

If you purchased it with a Dell computer system, then have the system service tag ready. The Dell Techies should be able to look the order number up from that information. They should also be able to find your order number by your phone number.

Steve

BigBrother · Answer

PallarAndersVisa,   Dell does stand by their warranty.  Dell branded monitors purchased from Dell carry a 3 year warranty from the date of invoice.  Check this link:   http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010   Call the Dell Techies for help to troubleshoot the monitor.  It will help to have either your system service tag ready or, if you purchased the monitor separately, the Dell order number for your monitor purchase.   Steve

PallarAndersVis · Answer

thanks alot for the info! Unfortunately, Its been so long since I bought this thing and I dont think I can find the order number for it. :(

Phil51 · Answer

Bought a 1800FP bundled with a Dimension 8300(with 1 year warranty)  in June 03. Monitor died Nov 19, 04. Warranty documentation (Web Site and Hard Copy)  says 3 years on a Monitor. Dell said NO, I'm out of warranty. Dell can't show me where it says the warranty on the monitor only lasts as long as the system warranty. And to beat all-THEY WON'T FIX IT even after I offered to pay. So, if you buy a computer from Dell, either get the 3 year or better warranty or buy it video ready and purchase the monitor separate. Things are not what they were when I bought my first computer from them in '92.

Monitors

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