Dell 2007WFP panel; S-IPS or PVA?

Question

Since October there has been a lottery of panels going on. Coverage of it is here.
http://hardforum.com/showthread.php?t=1111100

When the 2007WFP was released, it had an S-IPS panel which is the best LCD TFT panel type you can get. After reviews stopped and it had been out a while, Dell started to ship out 2007WFP's with a cheaper, PVA panel. So as a photographer looking for a widescreen LCD, I need one with an S-IPS panel. Now how can I be sure that I get the S-IPS panel? Are the current Dell 2007WFP's shipping with S-IPS panels? I need to know if this stupid lottery is over because I need a new LCD.

If this can be brought to the attention of someone within Dell that actually knows things. I don't want marketing lies.

Message Edited by Volucris on 01-15-200707:27 PM

mshelton1984 · Answer

You have a really good chance of getting an S-IPS monitor if you order now. In all the forums I visit on a daily basis everyone who has ordered the 2007WFP direct from Dell since about the end of December have gotten the S-IPS panel, and a couple people have even been told by Dell that they are now using the S-IPS panels. Still doesn't gurantee you will not get an S-PVA panel though, unless someone from Dell can confirm they have swtiched back to S-IPS panels only.

Volucris · Answer

Well this is just what I have been seeing as well. It would just make everything much easier if I were to get a definitive answer from a Dell employee.

Volucris · Answer

Here is a conversation I had with a Dell online chat cust. rep.:

3:31:12 PM System Welcome Jerry XXXXXXXXX ...

3:31:12 PM System Connecting to server. Please wait...

3:31:12 PM System Thank you for using Dell Chat, a representative will be with you soon.

3:31:12 PM System Initial Question/Comment: If I am to purchase a Dell 2007WFP 20.1" Widescreen LCD monitor, how can I be sure that I will get a model with an S-IPS panel?

3:31:29 PM System You are now being connected to an agent. Thank you for using Dell Chat

3:31:29 PM System Connected with CU_Rep_Charina

3:31:46 PM You Good afternoon.

3:31:49 PM CU_Rep_Charina Welcome to Dell Sales Chat.My name is Charina.I'll be your personal sales agent today. Give me a moment to review your concern. Please don't go away.

3:32:09 PM CU_Rep_Charina hi jerry.good afternoon.

3:32:29 PM CU_Rep_Charina what do you mean by S-IPS panel?

3:33:09 PM You it's the panel within the monitor, the actual display itself

3:33:52 PM You many people are getting either an S-IPS panel, or a PVA panel. Simply put, the S-IPS panel looks a lot better than the PVA one people have randomly been getting.

3:35:00 PM You I'm a photographer and need a display to be very accurate with colors and such. The S-IPS panel will give me just that. Though some people are getting the S-IPS and some get the PVA panel which looks very bad for photos and other things.

3:35:25 PM You I need to be able to order this item and get the right panel the first time.

3:35:39 PM CU_Rep_Charina i'm afraid we do not have an S-IPS on our monitor.

3:35:50 PM You what panel is it then?

3:35:59 PM CU_Rep_Charina but we have it with what we call true life.

3:36:41 PM You Whether or not it is an S-IPS panel or PVA panel is nowhere on the specifications on the website description.

3:37:28 PM You True-life just isn't directly related to the panel type. I'm sorry if this information may be a little confusing.

3:38:42 PM CU_Rep_Charina i apologize also but i am not really familiar with S-IPS.how ever, if you wanted to check for more details of the monitor, you can read it under its specs.

3:39:16 PM You There is no information about the panel type under the specifications though. I have checked multiple times

3:40:38 PM You Under the specs, it does say "Flat Panel Display / Active Matrix TFT - Desktop"

3:40:50 PM You Though there are many types of TFT screens.

3:41:03 PM CU_Rep_Charina what i know is that S-IPS is somewhat like tft right?

3:41:21 PM You Yes, it's a type of one

3:41:46 PM You All LCD screens are TFT.

3:42:13 PM CU_Rep_Charina and They are used in both flat panel displays and projectors.as far as i know..

3:42:45 PM You not in projectors, but yes as far as flat panel displays

3:42:54 PM CU_Rep_Charina so i guess instead of S-IPS, they put it there as tft for display type.

3:43:10 PM You Yes, it's just a generalization

3:43:26 PM CU_Rep_Charina as mentioned on the monitor.

3:43:33 PM CU_Rep_Charina right.

3:43:39 PM You I would like to thank you for being very understanding during this conversation, it helps a lot.

3:43:43 PM CU_Rep_Charina so i guess it's almost the same.

3:44:03 PM CU_Rep_Charina no problem Jerry.

3:45:03 PM You Sorta. All LCD's are TFT. Though there are 7 types of TFT screens that can be used. They are all still called TFT, but are differentiated by the 7 panel types

3:45:32 PM You TN, IPS, S-IPS, MVA, P-MVA, PVA, S-PVA

3:45:44 PM You With S-IPS being the best of all of them by a long shot

3:46:14 PM CU_Rep_Charina i see..

3:46:34 PM CU_Rep_Charina so you still prefer with the one that has S-IPS?

3:46:41 PM You yes

3:47:02 PM You Just I am aware some people get a PVA panel and some get an S-IPS panel

3:47:23 PM You I want to know if it's possible for me to get one with an S-IPS panel

3:47:54 PM CU_Rep_Charina well jerry as far as i know, we do not have it on our monitor yet.

3:48:05 PM CU_Rep_Charina maybe sooner or later.

3:49:35 PM You The S-IPS panel is what was used originally when the 2007WFP was released. But as of about 3 months ago, people have been getting either a PVA or
S-IPS

3:50:01 PM You A friend of mine ordered one last summer and received an S-IPS panel one.

3:50:27 PM You Most people aware of this whole deal are calling it a lottery if you might find that funny.

3:50:35 PM CU_Rep_Charina for a 20" monitor?

3:50:39 PM You yes

3:51:03 PM You Dell 2007WFP 20.1" Widescreen LCD monitor

3:51:06 PM CU_Rep_Charina i see..

3:51:16 PM You http://accessories.us.dell.com/sna/p...9&sku=320-4688

3:51:25 PM CU_Rep_Charina well, as i checked also on the specs, it says that the monitor has tft.

3:51:38 PM You Yeah, but it doesn't say what panel

3:52:09 PM You when it was released and up until october 2006, everyone was in a craze to buy one because it had the S-IPS panel

3:52:47 PM You well let me rephrase that, it says TFT, but not what type of TFT

3:53:42 PM You Do you know of anyone I could contact that would specifically know whether I will get a Dell 2007WFP with the S-IPS panel or the PVA panel?

3:54:49 PM CU_Rep_Charina hold on.

3:54:53 PM You thank you

3:58:07 PM CU_Rep_Charina Still checking

3:58:43 PM You Thanks

4:00:58 PM CU_Rep_Charina pls hold on ok?

4:01:00 PM You ok

4:03:58 PM CU_Rep_Charina thank you for patiently waiting jerry.

4:04:45 PM You Thank you for helping so very much

4:05:19 PM CU_Rep_Charina i come to research on this one and i come out with an answer that The 2007WFP uses an S-IPS panel (Super In-Plane Switching), the type
that professionals use because of its better image quality.

4:05:51 PM CU_Rep_Charina it is not being stated under the specs but i assure you this monitor has S-IPS.

4:06:26 PM You So are you perfectly sure that if I ordered one of these this week, I would receive one with an S-IPS panel?

4:06:30 PM CU_Rep_Charina in addition to that, The E207WFP, on the other hand, uses a 6-bit TN (Twisted Nematic) display, the cheapest type of panel which has to use something called dithering (a technique used in computer graphics to create the illusion of color depth in images with a limited color palette (a/k/a color quantization).

4:06:46 PM You yeah, that's why I am staying away from that one

4:07:17 PM You It seems you've become rather knowledgeable about this all during our conversation, that's great.

4:07:50 PM CU_Rep_Charina while talking to you, i come to research as well..

4:08:08 PM You what's "coming to research"?

4:08:28 PM CU_Rep_Charina i don't want to give you a wrong information so i make sure i am giving you the correct answer.

4:08:41 PM CU_Rep_Charina i double checked on the specs on this monitor.

4:09:20 PM CU_Rep_Charina we have other resources here where we can be able to check those information that are not being stated online.

4:09:20 PM CU_Rep_Charina or under the item.

4:09:26 PM You Alright, very well, that's just what I wanted to hear.

4:10:02 PM You Thank you very much. Is there a way I can pass a good word to your supervisor for your outstanding help?

4:10:33 PM CU_Rep_Charina so, if incase you have questions and you think i gave you a false inform,action, you can always chat back with me ok?

4:10:44 PM CU_Rep_Charina information*

4:11:09 PM You Alright thanks. I like to give supervisors good word when I talk to a great helping person like you.

4:11:26 PM You Is there a way I can do that?

4:11:41 PM CU_Rep_Charina oh, that would be so kind of you jerry..thank you.but anyways,
I would appreciate it if you email my manager, (Jon's email:XXXXXXXXXXXXXXXX) for this commendation."

4:12:10 PM You I will make sure I do that, it's the least I can do.

4:12:11 PM CU_Rep_Charina Was i able to address your concern?

4:12:18 PM You Yes, very much so.

4:12:31 PM CU_Rep_Charina thank you.

4:12:38 PM You I think that will be all for today. Thank you for your time and have a nice afternoon.

4:12:41 PM CU_Rep_Charina You're welcome.Is there anything else I may help you with regarding your concern?

4:13:02 PM CU_Rep_Charina I hope you would take the time to fill out the survey after exiting this chat in order for us to improve our service. Your feedback will be greatly appreciated. Thank you for choosing Dell Chat. Have a wonderful day

4:13:02 PM System CU_Rep_Charina has left this session!

4:13:02 PM System The session has ended!

Now to me it sounds like the Dell 2007 WFP is shipping with S-IPS panels. This is turning into a wild goose chase with one telling me something that the other contradicts. It's driving me insane. If I am going to spend $360 on this monitor, I do not want anything but a perfectly functioning S-IPS panel.

What intrigues me even more is that why is this so sneaky. Why does Dell do this?
To me and others, Dell has released this monitor and others in the past with an S-IPS panel, then after reviews have dwindled down to nothing, they switch to PVA to cut cost and avoid bad reviews since they already get their good credit with the S-IPS.

I am sure there is a way to ensure that I or anyone is to receive S-IPS the first time.

DELL-Chris M · Answer

Volucris, 'it is not being stated under the specs but i assure you this monitor has S-IPS.' * The salesperson is partially correct. The tech specifications they have list the panel technology has either IPS LG Philips or PVA Samsung. I am sure there is a way to ensure that I or anyone is to receive S-IPS the first time. * There is only one part number for the 2007WFP. It does not matter what panel is installed.

DELL-Chris M · Answer

Volucris,

how can I be sure that I get the S-IPS panel?
* You cannot. We do not even know which panels are going to ship. Our stance, based on the specifications we list, is that a 2007WFP is a 2007WFP.

khaught · Answer

Volucris,   Very eloquently stated. I too have ordered this monitor and it arrives tomorrow. Hmm... after reading numerous posts on this, I too am wondering if I will receive the S-IPS? Anyway to tell... it seems not unless you can do a comparison with monitors as your pic does so well. Here's keeping my fingers x'd!

Volucris · Answer

Follow the instructions within the first post of this thread to determine what panel you have.
Click here.
Or put an image on the screen and look at the screen from sharp angles. If you see very little to no difference in viewing compared to viewing the image straight-on, and also have somewhat purplish blacks, you likely have an S-IPS panel. If you get a PVA panel, you will see much what the display on the right in the previous image showed.

Message Edited by Volucris on 01-15-200711:39 PM

Volucris · Answer

* There is only one part number for the 2007WFP. It does not matter what panel is installed.

Well it does matter. If you have personal experience with both monitors, you can easily tell the difference and would prefer an S-IPS panel for photo work. Here is a comparison.

S-IPS is on the left, PVA is on the right

One should easily see that the image on the right has very little detail, contrast, and color compared to the S-IPS panel image on the left.

Perhaps Dell really does not have control of the panel they receive for assembly. Though due to the history and timeline of S-IPS and PVA inclusions, it seems that Dell does have knowledge that they are getting these panels by choice for one or more decisions Dell has made.

I don't want to accuse you of having any workings with this Chris. You are here to help and you are probably doing your best(which I wholesomely appreciate).

There is or was a lottery for panels going on and I am simply trying to determine whether or not it is still occurring. People want this monitor with the S-IPS panel and not the PVA one.

Message Edited by Volucris on 01-15-200711:04 PM

khaught · Answer

Ok, thanks Volucris! I will post back details as I can. I hope that what the DELL rep told you in your on-line conversation is correct and that the LCDs ship as S-IPS models. I am curious to know if you have resolved your q uandary and are purchasing one as well? Keep your posts updated as I know it is helpful to all!

Volucris · Answer

While looking at the specifications list on this page.
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=320-4688
I noticed this:

The Dell 2007WFP is listed to have a "Wide viewing angle of 178º — horizontal and vertical". Now a 178º/178º viewing angle is only that an S-IPS panel and no other panel. This is not the specifications of a Dell 2007WFP with a PVA panel, this is the specifications of a Dell 2007WFP only with an S-IPS panel. Now if people are getting the Dell 2007WFP with a PVA panel, then it is the fault of Dell.

That is called misleading advertising and is illegal in the United States.

So, am I to assume Dell is playing legal and the 2007WFP is an S-IPS and everyone is receiving and will receive an S-IPS panel?

DELL-Chris M · Answer

Volucris, 'Now a 178º/178º viewing angle is only that an S-IPS panel and no other panel.' What source did you find to verify the above statement?

Volucris · Answer

Straight from LG Philip's themselves.
LG Philips LCD S-IPS page

If anyone is getting PVA panels in their 2007WFP, the information on the 2007WFP page is incorrect.

Message Edited by Volucris on 01-16-200704:53 PM

Message Edited by Volucris on 01-17-200701:11 PM

Aetrii · Answer

Volucris is absolutely correct.   By the current specifications listed on Dell's site, the 2007FPW should clearly be an S-IPS. If Dell is secretely switching (which is secret since you explain how Dell technicians cannot verify specific panel), then I am begining to believe their may be legal issues involved.   I think it's time to contact my state attorney general, because there was a clear assumption that the Dell 2007FPW is an S-IPS panel. The argument that the panel doesn't matter and it's still a 2007FPW is illegitimate, as well. Because the panel is the monitor, and by switching the intended panel with a cheaper, lesser quality part, while still advertising an S-IPS, under the predomination that the monitor is an S-IPS, is illegial at worst and extremely shady at best.

khaught · Answer

Ok, received my LCD Panel and here is the breakdown of the info:   Model # 2007WFPb Mfg. Date: Dec. 2006 90-112 Rev A03 Made in Mexico   Service Menu:  V1B18   RT803   I ran some tests and loaded up some jpegs. Brilliant colors, bright screen, no washing of colors, colors keep same shade and brightness from all angles. I have no doubt that this monitor is a S-IPS!   Order date: 01/13/2007   Cons:  I have a dead pixel that is evident in Black & White, Blue & Yellow and Green & Magneta screen colors when running a Dead Pixel Check. I have requested an exchange for a thoroughly tested, no dead pixels, S-IPS LCD panel. Especially after reading numerous posts that other customers have received a virtual flawless Dell 2007WFP. If they will not exchange for what I am requesting, I will return it for credit and Dell will be out one more sale! Any thoughts?!

Volucris · Answer

Excellent news. Perhaps the rumor that all 2007WFP's since December are in fact S-IPS is true!

Thank you for your update.

About the dead pixel though. On previous monitors, dead pixels have driven me nuts when they're in plain view. I'd see if you could get a replacement, though if it's in a pointless spot like the top edge, I myself wouldn't mind it. There's 1764000 pixels on your screen. It's quite easy for one to go out. My friend that got a 2007WFP last summer with an S-IPS panel had one dead pixel in the center of the screen, but after a while you really stop caring about it.

Message Edited by Volucris on 01-16-200708:39 PM

Monitors

Dell 2007WFP panel; S-IPS or PVA?

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