Dell 2007WFP RevA02 - Class Act

Question

Well, I called Dell, I think a day or 2 ago. They gave me a case number and a dispatch number after a 20 minute call. But sure enough when I got home today, my RevA02 monitor was sittin on my doorstop.

Now, I'm a graphic artist, so banding is a big no-no; unacceptable through and through. But I fired this up, ran the Gradient test, and let me tell you, it is looking SMOOTH! My faith in Dell's been restored! The monitor is RevA02 and Made in Mexico. Text looks sharp and crisp, and gradients are pixel by pixel.

My thanks to Dell and ChrisM. for the expediant service provided. I'm one happy customer. Will be boxing up the old A00 for shipment back tomorrow. Going to run this monitor through some gaming, but I don't expect any problems; if I do get some I'll report back here.

Thanks again!

technicolor · Answer

so you called instead of going thru chrism?

aegis_kleais · Answer

The only downside to the monitor (and many others are reporting this problem) is that I've found 3 stuck pixels. Each are stuck lightly green. Being a perfectionist, they are annoying, but I think they won't affect the overall performance of the monitor or hinder me too much. Since they are green (the color the human eye is most responsive too) they somewhat blend into the application I'm using.

I saw these by making a 1680x1050 black image in Photoshop and then entering full screen editing mode. Not sure if there's any way to attempt to unstick these, but those are the breaks.

Of those 3, 1 is in the toolbar, making it hard to notice. 1 is in the middle right of the screen, and only when viewing a dark image in that area and focusing on it could you notice it, and the other is in the top right of the image, not as bright, so harder to notice as well.

Message Edited by aegis_kleais on 06-15-200608:46 PM

aegis_kleais · Answer

I went through Chris until we hit the block where they needed me to move warranty information over. Rather than waiting on the person who I bought from to respond, I contacted Dell, informed them of the situation, sent them the URL to the posts Chris made, and he verified on their end. They then sent it out right then and there.

aegis_kleais · Answer

That's a nice little app, however it was unable to fix the pixels. (How long would I run the exerciser for?) The bottom and top one are light compared to the one near the center (brighter). THe program says a STUCK pixel is red on a black bg, but all these are green on a black bg.

dcluck · Answer

If it's a stuck pixel rather than a dead pixel you might want to try a pixel exerciser like that found in a utility called Dead Pixel Tester, free from http://www.dps.uk.com/freeware_DTP.htm

Good luck.

Jimmy319 · Answer

Some guy reportedly ran a program called Dead Pixel Buddy with the screen color change feature in intervals of 2 seconds. He ran it for 12 hours and the stuck pixel was unstuck.

aegis_kleais · Answer

Wow...ran for 12 hours?!!? I'd be more concerned hurting other pixels in that area than unsticking the bad one. lol.

puppying · Answer

Just received my A02 today, no banding.
However, I found something unusual....
When I turned the power off, it will also turn off the usb hub of the monitor.
Is that normal for A02?
My A00 will keep the usb hub on when the power is off.

dcluck · Answer

My A00 turned off USB hub when powered down. I doubt this was a change in any of the revisions.

puppying · Answer

oh, really? maybe the one that has usb hub problem is my A00 ....^^' anyways, this is not a big issue ...

Senater_Cache · Answer

@aegis_kleais wrote:
Well, I called Dell, I think a day or 2 ago. They gave me a case number and a dispatch number after a 20 minute call. But sure enough when I got home today, my RevA02 monitor was sittin on my doorstop.

Now, I'm a graphic artist, so banding is a big no-no; unacceptable through and through. But I fired this up, ran the Gradient test, and let me tell you, it is looking SMOOTH! My faith in Dell's been restored! The monitor is RevA02 and Made in Mexico. Text looks sharp and crisp, and gradients are pixel by pixel.

My thanks to Dell and ChrisM. for the expediant service provided. I'm one happy customer. Will be boxing up the old A00 for shipment back tomorrow. Going to run this monitor through some gaming, but I don't expect any problems; if I do get some I'll report back here.

Thanks again!

Hey thats great news...
Im a graphic artist , and also am in posession of a A02...
could you post a pic of the green gradient close up ? mine is not exactly pixel by pixel gradation.

thanks.

SenC.

trabpukcip · Answer

Have you tried rubbing the affected pixels with a tissue on your finger (gently of course). I have cured a couple of pixels on my current screen by doing this (I think one was red, can't remember the other one).   Otherwise when you received your replacement screen, your satisfaction guarantee will have been reset, get it replaced if you feel that it is going to bother you.   My first 2407WFP Rev A00 was flawless, the second one had two problem pixels and I am waiting for Dell to get back to me, to replace my current screen with an A02.

aegis_kleais · Answer

I uploaded a close up to my site. http://www.aaronmartone.com/images/misc/2007wfp.jpg Message Edited by aegis_kleais on 06-16-200602:14 PM

ibatth · Answer

My first 2007wfp monitor I recieved is RevA02 and it definitely has banding. I PM'ed ChrisM, and hopefully I'll be getting a replacement without any sort of banding. By the way, it is hard to notice banding except in gradient tests for my monitor, and the text is very crisp and sharp.

aegis_kleais · Answer

Dell's replacement policy is that anything with 5 or less is acceptable. They won't replace it.

Monitors

Dell 2007WFP RevA02 - Class Act

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