I've only tried the DisplayPort. It seems like it's an intermittent problem and it does not occur all the time. I've had it happen twice already and the only thing that makes it go away is completely yanking the power cord out of the back of the monitor. I've tried a different DisplayPort cable and that doesn't seem to clear the issue. I've used this same port with no problems with other monitors.
I also noticed something else. I had the computer off for several hours. Prior to shutting it off I was using the Standard preset. I turned the computer back on and the screen came up fine. I then tried to switch to the Custom Preset and the screen just came up black. I tried all the other presets and the picture appeared. The only way I was able to get the Custom preset to display a picture was to remove the power cord to cycle the power. Not even turning it off from the power button would make the picture appear. This is pretty consistent with what others have experienced on different forums. The screen will either be all one color (green and blue most common) and/or completely blacked out.
I have the same problem. You can load the factory defaults ( Menu - Other Settings - Reset All settings). Now you can set the Custom Color settings again. I think it happens when you switch between the different Preset Modes and return back to the Cutom Color Settings.
I just ran into this problem myself after fixing my resolution problems. When trying to use Custom Color my screen showed basically black with small areas of color. The only fix was to reset all settings in the Factory Reset of Other settings. If this happens again, this will kind of defeat the purpose of Custom color for a color managed system.
I've reset all Factory settings (kind of defeats the purpose of having the monitor factory calibrated), but I have yet to "test" to see if I could duplicate the problem. If any of your are able to get the monitor to "act up" again after the reset please post back and I will do the same.
It also displays a totally blue or red screen in my case. So it's good for at least 3 things:emotion-4:
Hopefully we all get some resolution to this issue. Resetting to factory presets negates one selling point of this monitor, that it is fully calibrated when leaving the factory. We should be allowed to use the Custom Color Mode for our own calibration. Especially since this monitor is marketed toward professionals.
Hopefully someone from Dell will address this issue......soon
Yes, it does. You don't have to make any changes at all. When I go to Custom Settings, everything is blue/dark purple. This is at random.
I use the DVI port connected to a ASUS HD4870X2 display adapter.
To my knowledge, I thought the sRGB and Adobe RGB presets are the calibrated settings. So that leaves Custom Color as a personal setting. Am I correct?
Bummer! Because I did full calibration this weekend in custom mode (after factory reset) and it calibrates (and looks) very nicely. delta-E is under 0.35. Not to mention that custom mode is the only mode that can bring brightness down to manageable levels.
After you perform Factory Reset, and when you go into Custom Color, and select Gain. What do you see for values in R, G and B sliders? They should all be at 100. Offset, Hue and Saturation sliders should all be at 50. Is that what you see?
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 20th, 2011 05:00
How many of the monitor ports have this issue?
mca22590
25 Posts
0
January 21st, 2011 16:00
Chris
I've only tried the DisplayPort. It seems like it's an intermittent problem and it does not occur all the time. I've had it happen twice already and the only thing that makes it go away is completely yanking the power cord out of the back of the monitor. I've tried a different DisplayPort cable and that doesn't seem to clear the issue. I've used this same port with no problems with other monitors.
mca22590
25 Posts
0
January 22nd, 2011 20:00
Chris
I also noticed something else. I had the computer off for several hours. Prior to shutting it off I was using the Standard preset. I turned the computer back on and the screen came up fine. I then tried to switch to the Custom Preset and the screen just came up black. I tried all the other presets and the picture appeared. The only way I was able to get the Custom preset to display a picture was to remove the power cord to cycle the power. Not even turning it off from the power button would make the picture appear. This is pretty consistent with what others have experienced on different forums. The screen will either be all one color (green and blue most common) and/or completely blacked out.
Herminator71
9 Posts
0
January 30th, 2011 08:00
I have the same problem. You can load the factory defaults ( Menu - Other Settings - Reset All settings). Now you can set the Custom Color settings again. I think it happens when you switch between the different Preset Modes and return back to the Cutom Color Settings.
pillgrem
4 Posts
0
February 2nd, 2011 13:00
I just ran into this problem myself after fixing my resolution problems. When trying to use Custom Color my screen showed basically black with small areas of color. The only fix was to reset all settings in the Factory Reset of Other settings. If this happens again, this will kind of defeat the purpose of Custom color for a color managed system.
I am using a DVI connection.
mca22590
25 Posts
0
February 2nd, 2011 15:00
I've reset all Factory settings (kind of defeats the purpose of having the monitor factory calibrated), but I have yet to "test" to see if I could duplicate the problem. If any of your are able to get the monitor to "act up" again after the reset please post back and I will do the same.
pstanar
20 Posts
0
February 3rd, 2011 07:00
And here I am wondering what custom color mode does other than displaying 100% black screen. :emotion-2:
No matter what I do, once I enter custom color mode I get only black screen. How did this ever pass QA?
mca22590
25 Posts
0
February 3rd, 2011 08:00
It also displays a totally blue or red screen in my case. So it's good for at least 3 things:emotion-4:
Hopefully we all get some resolution to this issue. Resetting to factory presets negates one selling point of this monitor, that it is fully calibrated when leaving the factory. We should be allowed to use the Custom Color Mode for our own calibration. Especially since this monitor is marketed toward professionals.
Hopefully someone from Dell will address this issue......soon
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 7th, 2011 09:00
Does this issue continue after Resetting to Defaults and then going back into Custom Color Mode and making changes?
Herminator71
9 Posts
0
February 7th, 2011 11:00
Yes, it does. You don't have to make any changes at all. When I go to Custom Settings, everything is blue/dark purple. This is at random.
I use the DVI port connected to a ASUS HD4870X2 display adapter.
To my knowledge, I thought the sRGB and Adobe RGB presets are the calibrated settings. So that leaves Custom Color as a personal setting. Am I correct?
Herminator71
9 Posts
0
February 7th, 2011 12:00
These are the values when my screen is all blue:
Gain:
R = 100, G = 100, B = 100
Offset:
R = 50, G = 50, B =50
Hue:
R = 50. G = 50, B = 50, C = 50, M = 50, Y = 50
Saturation:
R = 50. G = 50, B = 50, C = 50, M = 50, Y = 50
Herminator71
9 Posts
0
February 7th, 2011 12:00
No, it doesn't jump out of blue when I change the Gain values. Nothing happens.
pstanar
20 Posts
0
February 7th, 2011 12:00
Does it jump out of blue mode once you start changing Gain values?
pstanar
20 Posts
0
February 7th, 2011 12:00
Bummer! Because I did full calibration this weekend in custom mode (after factory reset) and it calibrates (and looks) very nicely. delta-E is under 0.35. Not to mention that custom mode is the only mode that can bring brightness down to manageable levels.
pstanar
20 Posts
0
February 7th, 2011 12:00
After you perform Factory Reset, and when you go into Custom Color, and select Gain. What do you see for values in R, G and B sliders? They should all be at 100. Offset, Hue and Saturation sliders should all be at 50. Is that what you see?