E172 17' Flat Panel going blank

Question

Hi, I have just upgraded my monitor to the above flat panel, however after 4/5 mins from startup, the monitor goes blank even though I am working. The LED remains green! To get the picture back, I have to switch the monitor off/on again. However, even then, it goes blank after 6/7 secs.   I have installed a new driver, but its making no difference. I also unplugged the monitor from the base unit, and tested it that way and all seems fine. I have a Dimension 8100, P4, so cant figure out why there should be any conflict. When I plug in my old Dell monitor, all is fine.   Help!

DELL-Jesse L · Answer

indolad,

Thank you for using the Dell Community Forum.

Here are some things to try and resolve the issue with the monitor.

Ensure monitor is in proper video mode
Ensure video cable connection to computer and to the flat panel is secure
Perform monitor reset
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode

Monitor Specific Troubleshooting

Self-Test Feature Check (STFC)

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove Analog (blue connector) cables from the back of computer.

Turn on the monitor.

The floating 'Dell - self-test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green and the self-test pattern will scroll through the screen continually.

This box also appears during normal system operation if the video cable becomes disconnected or damaged.

Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your monitor is functioning properly.

Click the link below for instructions on this monitors controls.

http://support.dell.com/support/edocs/monitors/e172fp/English/controls.htm

indolad · Answer

Thanks for the reply, really appreciated.
I tried the above and even plugged the monitor into another DELL PC and the same happens - the screen starts up fine then after a few moments it goes blank. The strange thing is, the LED remains green even though the screen has gone blank.

indolad · Answer

Hi again,

I have just re-tested the monitor by the method you detailed, however the screen is still blanking out after about 5 minutes, with the LED still green. to get a picture back, you have to swtich it off/again and even then, it blanks out after a few second - all whilst disconnected from a PC !

DELL-Jesse L · Answer

indolad, If the problem persist in the self-test mode you will need to email support@dell.com and have the monitor replaced.

Monitors

E172 17" Flat Panel going blank

Monitor Specific Troubleshooting

Self-Test Feature Check (STFC)

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