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27991
November 15th, 2006 18:00
E207WFP - Power Save Mode Problem - Correctly Connected
The problem: After shutting down the computer for a while, if you turn on the computer the monitor will not turn on (it claims it is in power save mode when I press the digital input button)
Hello, here is how the problem occurs:
- Turn off computer.
- Wait 20 minutes or so.
- Turn on computer.
- Monitor will remain at "orange" status light.
Resolution to problem (workaround):
- Turn on computer.
- When monitor does not turn on, hold computer power button for 10 seconds to turn it off.
- Turn off monitor.
- Turn on monitor (it goes to orange light)
- Turn on computer, and most of the time the problem will be solved (monitor will go to green light).
Context (connections, computer, etc):
- Dell E207WFP 20-inch Widescreen
- ATI Radeon 9600 Pro
- Using following connection: "DVI-D (Digital) with HDCP"
- Only power cable and the DVI-D cable are connected.. Analog is not plugged in.
- Windows XP Home
- Check profile for information on the order/customer numbers.
If there is any other information you need on the problem, let me know. I would like to know if this is a problem with the monitor itself, the way I have it connected. I have the DVI-D cable connected relatively firmly. I used a screwdriver to connect it. Other than the power save mode problem, it is working fine.
Hello, here is how the problem occurs:
- Turn off computer.
- Wait 20 minutes or so.
- Turn on computer.
- Monitor will remain at "orange" status light.
Resolution to problem (workaround):
- Turn on computer.
- When monitor does not turn on, hold computer power button for 10 seconds to turn it off.
- Turn off monitor.
- Turn on monitor (it goes to orange light)
- Turn on computer, and most of the time the problem will be solved (monitor will go to green light).
Context (connections, computer, etc):
- Dell E207WFP 20-inch Widescreen
- ATI Radeon 9600 Pro
- Using following connection: "DVI-D (Digital) with HDCP"
- Only power cable and the DVI-D cable are connected.. Analog is not plugged in.
- Windows XP Home
- Check profile for information on the order/customer numbers.
If there is any other information you need on the problem, let me know. I would like to know if this is a problem with the monitor itself, the way I have it connected. I have the DVI-D cable connected relatively firmly. I used a screwdriver to connect it. Other than the power save mode problem, it is working fine.
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Caudex
6 Posts
0
November 15th, 2006 21:00
Which will most likely have the same problem.... after 3-4 returns they will have finally got it right... however there will be Cosmetic Damage on the monitor, then you return it 2 more times. And finally got the right one....
Thread is here:
http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=33721&view=by_date_ascending&page=1
Message Edited by Caudex on 11-15-200605:50 PM
Azuin
3 Posts
0
November 16th, 2006 05:00
"If you have an ATI-based video card, and you are experiencing a DVI Power Save Mode issue with your flat panel monitor, the issue has more than likely occurred via other factors; I would recommend a replacement flat panel monitor."
Argh.
Azuin
3 Posts
0
November 16th, 2006 05:00
Supposing the fix doesn't work:
Do you know if Dell pays for shipping to them? And also, do they ship it back for free? It would be ridiculous to have to pay for their mistake. Also, do they make it so that you can keep the monitor until another is received? It's also ridiculous to have downtime with a computer but no monitor just because they installed faulty DVI Controller Chips.
I know the product comes with a warranty, but is there the opportunity for a refund? I'd almost rather get the Dell 2007WFP, because it is tried and true.
gpro
2 Intern
•
2K Posts
0
November 16th, 2006 10:00
The DVI Recover utility attempts to correct corruption within the flat panel monitor's Extended Display Identification Data (EDID). In other words, the utility tries to fix a problem within the monitor itself. The video drivers must be updated to prevent EDID corruption after the monitor has been fixed.
2001FP & Power Options Reply 38
It's also interesting to look at the AUTOEXEC.BAT in the DVI_RECOVER fix that Dell has been distributing to address these DVI sync issues:
ddcw -m 0 -p > port1.txt
ddcw -m 1 -p > port2.txt
All this does is update the first 8 bytes of the A0 EDID to 00 FF FF FF FF FF FF 00, which is just the standard header. It's not like they're actually updating the EDID contents, so this really isn't much of a fix.
EDID update utility
use: -f to specify the text file containing the correct
EDID data for compare and reprogram
use: -c to specify the text file containing the correct
EDID data for compare ONLY
use: -p to automatically update the first 8 bytes of the A0 EDID to 00 FF FF FF FF FF FF 00
use: -m A to specify the output to use, A=0 (default) for VGA, A=1 for DVI
use: -q to suppress most output
-f -c and -p are mutually exclusive options: use only one of these
Well it looks to me like the program does have the ability to write the complete EDID with the -f argument, but there are other programs available with nice GUIs that can do that. Of course there's probably more to it than that. I spent a lot of time trying to get to the bottom of this issue a while back and gave up. :smileysad: