* 1 to 5 defective pixels spread out are within current standards and do NOT warrant a replacement
* 6 or more defective pixels anywhere warrants a replacement monitor
* 2 adjacent defective pixels warrants a replacement monitor
* 1 defective pixel directly in the center warrants a replacement monitor
Do the pixels show as wrong during the Self Test?
* Turn off the monitor
* Unplug the monitor video cable (either the VGA or DVI) from the back of the computer. They should never be connected at the same time to the same video card
* Turn on the monitor
* The floating dialog box should appear on-screen (against a black background). Does the dialog box float around the screen without any visual problems? If yes, the monitor is working correctly. Look to the video card driver or the video card itself as the culprit
If the monitor issue is present in the Self Test, get it replaced if still under warranty. If you have a service tag number associated with your monitor, you may use
Chat or
Email support to setup the monitor exchange.
If you only have an Order number associated with the monitor, you must call in (1-800-624-9896). They will need the following information -
Monitor 20 digit PPID number
Name, address, phone, email address
Order number
Issue
Troubleshooting done
gpro
2 Intern
•
2K Posts
0
June 6th, 2007 06:00
weskeppy
2 Posts
0
June 8th, 2007 15:00
DELL-Chris M
Community Manager
•
56.9K Posts
0
June 8th, 2007 21:00
* 1 to 5 defective pixels spread out are within current standards and do NOT warrant a replacement
* 6 or more defective pixels anywhere warrants a replacement monitor
* 2 adjacent defective pixels warrants a replacement monitor
* 1 defective pixel directly in the center warrants a replacement monitor
Do the pixels show as wrong during the Self Test?
* Turn off the monitor
* Unplug the monitor video cable (either the VGA or DVI) from the back of the computer. They should never be connected at the same time to the same video card
* Turn on the monitor
* The floating dialog box should appear on-screen (against a black background). Does the dialog box float around the screen without any visual problems? If yes, the monitor is working correctly. Look to the video card driver or the video card itself as the culprit
If the monitor issue is present in the Self Test, get it replaced if still under warranty. If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.
If you only have an Order number associated with the monitor, you must call in (1-800-624-9896). They will need the following information -
Monitor 20 digit PPID number
Name, address, phone, email address
Order number
Issue
Troubleshooting done