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7765
June 6th, 2007 05:00
e207wfp Problem: miscolored pixels
I recently purchased the E207wfp for my old Dimension 8300 w/ ATI Radeon 9800 through DVI. I have an Xbox360 hooked to it through VGA.
The monitor is beautiful and worked perfect at first. It still works perfect for the 360, but for the PC it started to miscolor thousands of pixels on the screen and causes pages to scroll very slowly. I've updated my ATI drivers and the monitor drivers from the Dell site with no luck. One time I was able to unplug some stuff and plug it back in and the problem went away. It worked for only a short while and since then I haven't been able to fix the problem.
Here is a screenshot, I have no idea if this will show the bad pixels since my screen is also covered in them:
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gpro
2 Intern
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2K Posts
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June 6th, 2007 06:00
weskeppy
2 Posts
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June 8th, 2007 15:00
DELL-Chris M
Community Manager
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56.9K Posts
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June 8th, 2007 21:00
* 1 to 5 defective pixels spread out are within current standards and do NOT warrant a replacement
* 6 or more defective pixels anywhere warrants a replacement monitor
* 2 adjacent defective pixels warrants a replacement monitor
* 1 defective pixel directly in the center warrants a replacement monitor
Do the pixels show as wrong during the Self Test?
* Turn off the monitor
* Unplug the monitor video cable (either the VGA or DVI) from the back of the computer. They should never be connected at the same time to the same video card
* Turn on the monitor
* The floating dialog box should appear on-screen (against a black background). Does the dialog box float around the screen without any visual problems? If yes, the monitor is working correctly. Look to the video card driver or the video card itself as the culprit
If the monitor issue is present in the Self Test, get it replaced if still under warranty. If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.
If you only have an Order number associated with the monitor, you must call in (1-800-624-9896). They will need the following information -
Monitor 20 digit PPID number
Name, address, phone, email address
Order number
Issue
Troubleshooting done