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1 Rookie
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8 Posts
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70270
June 10th, 2013 22:00
E2210HC, power problems
I have a Dell E2210Hc monitor with several peculiar problems, most of which seem to be resolved by unplugging the monitor's power cable for a minimum of 12 hours. The problems occur after the monitor has been plugged in for several hours.
The monitor displays the following symptoms:
1. The screen turns off and is pitch black, but the power button is still lit up blue like it is turned on and awake. Moving the mouse to wake the computer has no effect. Pressing buttons on the monitor has no effect. The screen stays turned off.
2. The screen turns off and is pitch black, the power button is lit up yellow like it is asleep, but it will not wake up. Moving the mouse to wake the computer has no effect. Pressing buttons on the monitor has no effect. The screen stays turned off. The power button stays yellow.
Pressing the buttons on the monitor has no effect. Pressing the power button has no effect.
Pressing the power to turn off the monitor DOES NOT prevent these problems from occurring. If the monitor is left plugged in for several hours these problems WILL occur. The only resolution I have found is to unplug the monitor for approximately 12 hours. After 12 hours of being unplugged the monitor can be plugged in, and will work for several hours.
I am hoping that someone will be able to tell me what is wrong with my Dell E2210Hc monitor, and how to resolve it.
DELL-Chris M
Community Manager
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56.9K Posts
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August 12th, 2013 09:00
All,
Dell does not repair monitors or sell internal monitor components. We simply replace them while still under warranty.
You can try 3rd party repair sites and see if they sell monitor components. As a check, try testing the E2210HC on another computer. If the issue does not happen, the fault lies with the other computer.
(edited)
sandeep_par
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1.5K Posts
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June 11th, 2013 06:00
Hi jgfcgfckghcvk,
It seems Monitor has gone faulty and requires replacement. However, to isolate you can check this Monitor on a different system if possible and also perform a factory reset on the Monitor.
Under Monitor OSD menu you would fine Other Settings. You can use it to do a factory reset on Monitor:
If you have any further queries, please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell
jgfcgfckghcvk
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June 11th, 2013 11:00
I have tried doing factory resets, but the monitor continues to malfunction. I have tried connecting the monitor to other computers, but it continues to malfunction. Can you provide any detail as to what you think the problem may be?
DELL-Chris M
Community Manager
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56.9K Posts
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June 11th, 2013 16:00
jgfcgfckghcvk,
There is no way we could know which internal part has malfunctioned. We do not repair monitors, we simply exchange them while under warranty.
jgfcgfckghcvk
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8 Posts
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June 11th, 2013 17:00
I don't expect you to 'know' what is wrong with my monitor, but I was hoping that with my description of the monitor's behavior someone would be able to make an educated guess based on experience dealing with other malfunctioning monitors.
DELL-Chris M
Community Manager
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56.9K Posts
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June 12th, 2013 06:00
We do not receive notice from the factory on failed monitor components unless the issue is effecting hundreds of the same model.
agoubar
1 Message
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August 11th, 2013 23:00
Hello,
I come to add my self as having the same issue for my screen E22210HC It was working for like 4 years prefect; then, It start going black
reset done, It will work for couple days then issue comes up again.
Is there any part that we can order and replace, or other solution
Please advice