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September 20th, 2015 10:00
Foggy/Fuzzy E2015HV
I just bought a Dell Inspiron bundled with the E2015HV monitor. The picture quality and color/contrast is terrible though. The picture always looks kind of bright and foggy. Like there's a constant glare (making blacks more of a gray, lighter colors too bright), but nothing I do seems to fix it. I installed the correct drivers and everything is up to date, I've run diagnostic mode and just tried to adjust the brightness/contrast manually. The brightness/contrast really doesn't work, the problem persists, everything is just dimmer.
On top of that, pictures are fuzzy. If you open a picture file it's not terrible, but more fuzzy than it should be. Smaller pictures, like thumbnails or iTunes album artwork are really blurry.
I currently have my old AOC monitor hooked up to the machine, and it works fine. Colors and picture quality are as they should be.
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DELL-Chris M
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September 21st, 2015 11:00
The desktop resolution should be 1920x1080@60Hz 1600x900 60Hz. Run the monitor Built-in Diagnostic which remove the computer and all cabling from the troubleshooting equation.
AdmiralTugBenso
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September 21st, 2015 20:00
The resolution is as it should be, and I mentioned in the original post I ran the diagnostic.
DELL-Chris M
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September 22nd, 2015 08:00
Run the diagnostics again. Take pictures of every screen showing the issue. Post those pictures here.
AdmiralTugBenso
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September 23rd, 2015 09:00
OK, I think I may have found the issue when I was running the diagnostic. I don't know what to do though. I have the resolution on the desktop set to 1920x1080 as you said, but when running the diagnostic it said the monitor is 1600X900 with a max of 1600X900. I tried setting it to that on the desktop, but it just made things look worse. And when I did I got a Windows pop-up saying that 2048X1536 is the optimal screen resolution. I tried setting it to that just to see what it did, but it wouldn't let me, saying this monitor doesn't support it.
AdmiralTugBenso
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September 23rd, 2015 09:00
Yeah, I think the 2048X1536 appeared because I hadn't reset my machine after re-connected the E2015HV. I've just been using my old monitor until I can get this resolved. I have the correct driver installed and reset it, the test doesn't really show anything that would show up very well in a photograph, and I can't take a screenshot. The colors all just show up lighter than they should. The gray screen is closer to an off-white and the black screen is gray.
DELL-Chris M
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September 23rd, 2015 09:00
My mistake. The E2015HV maximum is 1600x900 60Hz. See here on page 11. So the resolution listed was correct. I have no idea why 2048X1536 would appear. Unless you have multiple monitors connected to the computer? You should only have the E2015HV connected to the computer. Reboot, set the desktop resolution to 1600x900 60Hz. Reboot. Re-test.
DELL-Chris M
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September 23rd, 2015 09:00
Make sure you have installed the latest video card driver. You do not mention the specific AOC monitor but we should not be comparing the visual quality of the $100 entry level E2015HV (1600x900, TN panel, luminance 200 cd/m², contrast ratio 600 to 1) , to a higher ended performance monitor.
DELL-Chris M
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September 23rd, 2015 10:00
Color and black quality is going to be variable based on the purchase price of the components from the manufacturer in the monitor. None of my entry level monitors can match my high end U3415W as far as color richness and black.
AdmiralTugBenso
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September 23rd, 2015 10:00
It's not a matter of black quality, it's not black. Black is grey, grey is white, and the monitor is going back to Office Depot. I do appreciate you taking the time to help though.
AdmiralTugBenso
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September 23rd, 2015 10:00
I do have the latest video card driver install. I realized this wasn't a top of the line monitor when I bought it, but I've never had a top of the line monitor. Just always got something that was bundled with a computer. Entry level or not, it should be able to generate the color black shouldn't it? It don't expect it to display the deepest most rich colors in the world, but at least the appropriate colors. I'm just going to return it if it can't.