How to Test 2005FWP for Backlight Bleeding??

If you don't see it during normal use then, you might be OK. To get a better look, make your screen all black...do this by going to Display Properties and  BLANK preview screen saver (Or) change the input on the monitor to an unused one (Or) unplug the video cable....You can see things better in a dim or dark room. If you have issues you might have a hard time trying to get it resolved?

I received mine yesterday and it has bleeding in three corners with the right bottom corner being totally unacceptable. I was on the phone with Dell for at least an hour or two(Felt like four!). I got switched around to three different departments and then finally India tech support. The rep that helped me spent the first 30 minutes not listening or not understanding what I was telling him? I clearly stated that I just purchased a new 2005fpw only and it has backlight bleed flaws and that I would like to have the monitor replaced. So, he starts the scripted troubleshooting and asked that I reboot my tower? WHAT? Then later ask that I go to the Dell Help software? HUH? I DON"T HAVE A DELL TOWER! I PURCHASED JUST A MONITOR!

We went around in circles for what seemed like forever as he asked me to do different trouble shooting thing that in no way were related to the backlight bleeding.....I still can't believe that I went through that nonsense with him just to try to get an RMA! But still no RMA...because his manager gets on the phone and says that all LCD's have backlight bleed and the issue is normal however, they would take my info down and relay it to their research team and they will call me in a day or two....YEAH OK!

So, I guess the only option is to do a return...then buy another one in hopes of getting a good one?

I don't know...I did my research and had planned to wait to see new wide screens from other companies but I kept hearing how good the Dell is for the money if you could get one without the flaws...Then I read a post that said Dell stated that all the backlight issues were resolved with the new revisions. Well, mine is an A03 JAN revision and it has the issue (as well as others with this revision) so I guess that statement is not true.

Ryan -

Let me know how it goes tonight with your LCD replacement. Also, look at the revision version/date on each monitor. I'm curious to see if it is the same revision. I'll keep you posted with my progress as well.

I just got mine yesterday and didn't even know what "backlight bleeding" was. I kept calling it a "glow" or a light that comes from the corner. I called Dell support (India) at 1 AM and got the same run around that all LCD monitors have backlight issues. Then I started searching google and different forums about this model specifically(2005FPW). Low and behold there was a ton of information about the backlight bleeding problem. I have become very educated about the problem over the last 24 hours!

I played Raven Shield(Rainbow Six 3) last night for a few hours just to see if the bleeding would ever go away or whatever. I didn't know what the issue was at the time. It drove me nuts! It was most noticable when the rooms were dark or if it was a night map. I can't deal with this. Mine is bleeding in all 4 corners. I was using a 19" Hyundai L90D+ which is rated very high for gaming due to its 8ms response time. Looks like I will have no problem going back to that. I just thought the wide screen would be better. I do like the wide screen effect, but the bleeding problem is unacceptable. I have never had any bleeding problems with the Hyundai. I have two other friends that also have the Hyundai L90D+ with no problems.

By the way, I submitted an RMA request online and Dell responded within 4 hours. Not bad. However, they are offering to replace my unit. I responded to let them know that this is a design flaw and I want a full refund according to their 21 day satisfaction guarantee. I'm waiting to hear back.

Message Edited by acford on 02-08-2006 02:42 PM

They don't provide a return slip. I complained by submitting an RMA request online. Their first response was to give me a replacement. I stressed the fact that many other people out there are having the same problem with their replacements. I requested a full refund, not a replacement. He then responded to my email and is providing free pickup via UPS. SWEET! If I were you, I would also submit a claim online.

I just hooked back up my Hyundai L90D+ 19". I'm very pleased with it. I guess I just wanted to see if the wide screen would make a difference. I'll stick with the Hyundai.

After three tries I finally received a good one:

Message Edited by wldock on 02-09-2006 07:08 PM

wldock, thanks for posting that picture... I am definitely returning mine now that I know it's possible to get one of that quality.  I was afraid that all of them had at least some backlight bleeding, but that one looks near perfect!!  You must feel like you won the lottery... heh.

Any tips on how to cut through all of the scripted troubleshooting so that I'm not on the phone for hours?  Trying to kick a painful case of laryngitis and I'm cringing at the thought of having a long, drawn out phone conversation with somebody in a call center in India...