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2 Posts
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5442
October 27th, 2013 09:00
IN2030M Black marks?
Hi,
I purchased DELL IN2030M monitor last november. But, since last 2-3 days i spotted two black marks in the screen ( looks like dead pixel). Please suggest me the way to fix this.
DELL-Chris M
Community Manager
•
56.9K Posts
1
October 28th, 2013 11:00
prakwin,
* Press the monitor Menu OSD button
* Go to Other Settings- Factory Reset- Reset All Settings
* Run the IN2030M Self-Test
* Go here:
ftp://ftp.dell.com/Manuals/all-products/esuprt_electronics/esuprt_Display/dell-in1930_user's%20guide_en-us.pdf
* Click Troubleshooting
* Do the black marks appear when running the Self-Test? If yes, the monitor is defective
prakwin
2 Posts
0
October 28th, 2013 20:00
Yes, black sport is still visible. What is the procedure to replace defective monitor
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 29th, 2013 03:00
Since your monitor only has an attached Dell Order number, contact Dell Customer Order Support for your country. Provide to them the following data so they can setup a like for like monitor exchange =
Email Address:
Name:
Shipping Address:
Phone number:
Dell monitor Order number:
Dell monitor 20 digit alpha-numeric PPID serial number:
Reason:
Note: Once outside of the initial 30 days from the original invoice date, the replacement will be a refurbished/used monitor