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9667
September 16th, 2007 10:00
Intermittent color loss
I’m having trouble with the color going in and out on my Dell monitor. The back light will flicker and dim a little and the red & green will go monochrome. All I’ll have is blue. This may last for a day or a minute. It seems like a power connected problem either in the house or computer--something like a compressor in an AC unit coming on and the house lights will dim for a second—or a brown-out. It is also 4 yr. old—and that’s why I’m thinking Backlight problem.
I’ve been through the usual steps. Dell does not support this model anymore.
I have set the timing down to 60Hz and adjusted color and brightness. Done the auto adjust.
Hoping someone has been through this particular problem or might know the life expectancy of this model or backlight with 4yr. moderate use. 21” Dell UltraSharp.?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Thanks very much,
Steve
Monitor
Windows description......... Plug and Play Monitor
Manufacturer description.... DELL 2000FP
Manufacturer................ Dell
Manufacture date............ 2003, ISO week 17
EDID revision............... 1.3
Display type and signal..... Analog 0.700,0.300 (1.0V p-p)
Sync input support.......... Separate, Composite, Sync on green
Screen size................. 410 x 310 mm (~22")
Power management............ Standby, Suspend, Active off/sleep
Color characteristics
Display gamma............... 2.50
Red chromaticity............ Rx 0.630 - Ry 0.340
Green chromaticity.......... Gx 0.300 - Gy 0.590
Blue chromaticity........... Bx 0.149 - By 0.109
White point (default)....... Wx 0.313 - Wy 0.328
Timing characteristics
VESA GTF support............ Not supported
Horizontal scan range....... 31-80kHz
Vertical scan range......... 56-76Hz
Video bandwidth............. 160MHz
Extension blocks............ n/a
Timing recommendation #1.... 1600x1200 at 60Hz
Modeline................ "1600x1200" 162.000 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync


DELL-Chris M
Community Manager
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September 17th, 2007 12:00
Can you try the monitor at a different location?
scfcory
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September 18th, 2007 22:00
DELL-Chris M
Community Manager
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September 18th, 2007 22:00
How do the colors look during the Monitor STFC (Self Test Feature Check)?
* Turn off the monitor
* Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation
* Unplug the monitor video cable from the back of the computer
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background. If the issue appears during the STFC, the monitor is defective and should be replaced while under warranty.
* If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.
* If you only have an Order number associated with the monitor, you must call in, 1-800-624-9896. They will need the following information -
20 digit PPID number on the back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done