To receive assistance from Dell-Cares chat support, they need to verify the warranty status and ownership. Click the DELL-Cares username. On the right, click, "Send this user a private message". Share the private monitor Service Tag with them.
Based on your picture, this is the U2718Q? If yes, open the online U2718Q User's Guide to page 52 to see the Built-in Diagnostics. When the Built-in Diagnostics is run, do you see the purple border? If yes, the monitor is defective.
DELL-Chris M
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June 7th, 2023 05:00
To receive assistance from Dell-Cares chat support, they need to verify the warranty status and ownership. Click the DELL-Cares username. On the right, click, "Send this user a private message". Share the private monitor Service Tag with them.
Based on your picture, this is the U2718Q? If yes, open the online U2718Q User's Guide to page 52 to see the Built-in Diagnostics. When the Built-in Diagnostics is run, do you see the purple border? If yes, the monitor is defective.