Before we can troubleshoot, you must provide more data.
* Click my DELL-name and private message me the monitor service tag number and 20 digit alphanumeric serial number * From whom and when did you purchase this monitor? If not purchased directly from Dell, you have to transfer it into your name. Read this
* What PC model? * What Windows operating system? * What video card model is installed in the PC? * What video out ports are available on the PC video card to test on the monitor video in ports? * Show in detail how the video card is connecting to the monitor
DELL-Chris M
Community Manager
•
56.9K Posts
0
June 15th, 2019 06:00
Before we can troubleshoot, you must provide more data.
* Click my DELL-name and private message me the monitor service tag number and 20 digit alphanumeric serial number
* From whom and when did you purchase this monitor? If not purchased directly from Dell, you have to transfer it into your name. Read this
* What PC model?
* What Windows operating system?
* What video card model is installed in the PC?
* What video out ports are available on the PC video card to test on the monitor video in ports?
* Show in detail how the video card is connecting to the monitor