Monitor Not Working

Question

I have a Dell 2407WFPb monitor that I bought a couple years ago and just this week it stopped working.  When I press the power button the green LED turns on but the screen remains blank.  The input LEDs like 1 2 3 4 5 work too.  When I turn it on at 1 it goes to 2 for a second and then back to 1.  If I turn it on at 2 it will go to 1 for a second and the back at one.  3 4 5 just stay lit if I turn it on from there.  I was hopng if anyone knows if there's a solution to the problem?  Thanks

DELL-Chris M · Answer

JorelB,

What are the results of the monitor Self Test Feature Check?
* Turn off the monitor
* Unplug all of the monitor video cables from the back of the computer video card
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background

JorelB · Answer

I still see nothing on the screen.  The power turns green though and it stays green.  I think before when it worked the power would turn yellow if there was no input but now it just stays green with no display.

DELL-Chris M · Answer

If under warranty, it should be replaced.

JorelB · Answer

How do I check if it's still under warranty?  I tried to put the product code in the back on the warranty part of the website but the code won't fit.

JorelB · Answer

I think I sent the information but I don't know if I sent it in the right thing.

DELL-Chris M · Answer

I need the following in a private conversation -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason:

DELL-Chris M · Answer

Check your private message.

Monitors

Monitor Not Working

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