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2 Posts
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13140
October 17th, 2009 11:00
monitor plugged in but not working
Help! I am tearing my hair out here and cannot work out what to do. Ive been amost of this afternoon
I have a brand new Inspiron processor. Have just set it up to replace my old Dell. Havent changed the montor , its a 17 inch square looking one. About 6 years old. Never gone wrong.
Ive attched the blue VGA and all I'm getting is the floating red/green/blue/white dialog box should appearing on screen against a black background.
Ive randomly tried pressing the 3 buttons to the left of the on/off key. Dont know what they mean.
Have spent about 2 hours trying to email dell for support - pretty poor when its a brand new processor. Its switched on , but obviously I cant see whats on the screen to set it up.
Am really fristrated as I do not know next step. Can anyone help?
Cheers - Jane
Davet50
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14.4K Posts
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October 17th, 2009 12:00
Jane
We really need to know what is the model of your computer and the operating system.
What you are seeing on the monitor is the indication that you are not getting a video signal to the monitor.
papajoe1250
4 Posts
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October 17th, 2009 13:00
This might not help, but I experienced the exact same problem. I have a Dell Inspiron 8200, and it is about eight years old. I allowed it to set unused for a few months, and when I turned it on the monitor started up but then went blank. Like your laptop, mine worked perfectly when attached to an external monitor. Dell tech told me I needed to replace the laptop monitor at a cost of around $900. No thanks. So, I just let it set for a week pluged in, and when I turned it on the monitor fired up normal. That was almost three years ago, and it is still going strong. Good Luck!
skibunny11
2 Posts
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October 18th, 2009 14:00
Hi - thanks guys - I really appreciate your support.
Well -have just switched it on and it said (the display) that it was in standby - encouraging I thought, so I turned on the new processor. It immediately fired up the Dell logo - hurrah...then went to a tect screen saying it had an error and gave me a choice of 2 items.
Repair something (cant remember)
Start Windows normally.
I chose the recommended option and the screen went black ( about 5 mins ago now) and hasnt started doing anything else.Doesnt even sound like theres any noiaw coming from the processor - just the light is on.
I reckon that Ive upset it yesterday - I mean - it was switched on for the first time - would be trying to set itself up and then after my lack of success wiht the screen - I had to switch if off by holding in the power button on the processor for 10 secs, so that cant have done it any good. Now I'm thinking that I need to do the same thing...should I have said start windows normally? I chosed the one that said recommended !
Any ideas?
This pc I bought is
210-27810
Inspiron 546 Minitower with Black Bezel
213-10532 Processor : AMD Sempron LE-1250(2.2GHz,512KB) 1 S
340-18016 Resource DVD : Inspiron Desktop 546MT Diagnostics and Drivers 1 S
370-14783 Memory : 4096MB (2x2048) 800MHz DDR2 Dual Channel 1 S
385-10830 Media Card Reader : 19-in-1 1 S
400-17006 Hard Drive : 1TB Serial ATA (7200RPM) 1 S
429-13812 Optical Software : ROXIO Software - Creator / MYDVD (software install, no media) 1 S
429-14199 Power DVD 8.2 - Vista 1 S
490-11328 Graphics : Integrated ATI Radeon HD3200 1 S
555-12181 Wireless : Network 1505 (802.11 n) PCIe Card 1 S
619-12771 Operating System : English Windows Vista Home Basic SP1 (32Bit OS) with Recovery DVD 1
Dont know if this helps?
Jane
DELL-Chris M
Community Manager
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October 19th, 2009 11:00
Lets start over.
* Except for the monitor, keyboard, and mouse, remove all external peripherals including:
Scanner
Printer
Modem or Network cables
Personal Digital Assistant (PDA)
USB flash drive or other external Hard Drive
Any other external devices (e.g., USB-attached devices)
* Restart the PC
* When the Dell splash screen appears, press F8 on the keyboard until the Advanced Boot Options menu appears on the screen
* Press the Down Arrow on the keyboard to select Repair Your Computer [press Enter]
* Specify the language settings that you want, and then click Next
* Log in as a user who has administrative credentials, and then click OK
* Click Dell Factory Image Restore
* In the Dell Factory Image Restore window, click Next
* Click to select the Yes, reformat hard drive and restore system software to factory condition check box
* Click Next
* When the restore operation is completed, click Finish to restart the computer