While I don't have the answer for you, having never opened a monitor, it might help if you gave the model number of your monitor. There have been quite a few posts over the years about the power switch failing on Dell monitors.
As to finding this spot again, you're right, the new forums are a navigation nightmare.
I have it right here, laying on the desk, off of the stand, ready to open it up if anyone has any ideas....
Power switch ? Internal power suppy ?? Anyone have ideas that may help before I go buy another and throw this in the trash...It is too bad..was working just fine then the next time I pushed the little power button...ZIP NOTHING.....
After removing the four base stand screws. On the bottom of the monitor, on the face is a pair of slots. Carefully pry and walk your prying tool around the screen. The whole unit will come out from the front. Careful about the Ribbon conneted to the screen trim, this is your buttons for controlling the unit. My screen power button quite last week. The little button is broken at the mounting point. Now to find a replacement button or new trim with buttons installed.
1. Got the face off as this is apperntly the access point for the unit. There is a ribbon coming from the monitor to the face. It has the buttons and a circuit board. Taped to the back of the frame, the little buttons are plastic and hinged. The power button was broken at the hinge, so the button was not making contact with the circuit board switch.
2. Temporary repair was to shape a piece of reed material (have 2 cycle motorcycles and they require reeds for combustion. Thin fiberglass about 1 1/2" long and 3/4" wide.) I cut the reed to fit the button and exended it out about 3/8". Glued the button on one end and glued the reed to the frame at the original mounting position for the button. Has been working just fine since. As we turn all our units off when not in use. 830 server and 4 dell work stations and a slave backup unit.
3. I would suggest this as a test for power: remove the face, locate the button strip. Power up the unit with just the monitor, no computer attached. try turning on the power with the button that corresponds to the plastic button. If this is the cause then you are in luck. Could possibly be the the connection at the strip.
I am an old Fed IT Mgr..just retired... and hate to waste good eqip.
Did you "remove" (unscrew) that little circuit board from the face plate and attempt to power up the monitor manually by shorting the circuit that corresponds to the power button ? I see the screws are very tiny but I cannot make this any worse by trying. It is not working at all right now any way...... ha
Read your extended warranty papers to see what it did and did not cover. How long was the extended warranty for after the factory warranty ran out? If the monitor is covered then you need to escalate this with Dell and have them cover it.
One other option if you purchased your computer and monitor with a credit card that offers free extended 1yr warranty check with them to see if it's covered.
Steve my unit did not have any screws at the circuit board, it was taped on. As for short circuiting it, no. The circuit board attached to the ribbon has metal buttons. The buttons are directly attached to the circuit board. The plastic external button is just for show and probably an insolater from electrical hazards to the user.
Well you said it like I feel too. Time is convenience and money for many. Dell has gotten too big to care about customer service. They really need to offer advance ship options for situations like this. Keep using defective part until new one comes in then send bad one back.
Dell just does not get it. No offense to Indians and others but ever since Dell outsourced its tech support things have only gotten worse.
Even worse example of this was when Carly Fiorina nearly ended HP's existance.
I could only hope Michael Dell would read this forum.
Thanks for the response. Sometimes taking action is just fixing it! Dell can be a pain in the *@* sometimes. With talking to outsourced techs with a language barrier and attitude. I maintain more than one computer 5 to be exact and a server so my time is rather limited. Simple solutions are best as all the rest of our stations have Gold Tech support and 4 hour delivery on parts. So this is a closed deal.
If you purchased the monitor on the same order as the system it will have the same warranty as the system, if you purchased it on a separate order it will have a three year warranty.
The unit is actually OK...It is ONLY the power button....
The power button had come loose from its' factory glue job (melted plastic ***) on one end and the other was missing what was probably a tab of some sort to push on the circuit board bubble switch.... They should have mounted the switch directly over the push bubble instead of using an offset tab. AND..the pwr led shoud have been just another littel hole... I may be able to fix it like you did. I will need to glue a push tab on the back of the button to push the CB bubble when depressed. Pushing it by hand with it removed from the case turned on the monitor. It appears that the power button is a VERY VERY POOR design and prone to failure if used several times a day. I was not happy with the looks of the pwr button once it was removed from the case. Sure glad I did not have to address this issue with an Indian (from India) .... Tech conversations are hard enough without injecting a language problem too.... Problem is , Americans seem to need 50-75 bucks an hour to be happy.... hummm... that may be part of the economic problem..smile...
anyway... Many thanks for steering me in the right direction to open the case and discover the power switch trouble....
Help from folks like you save us many $$$ every year...
europa303
4.4K Posts
0
December 11th, 2008 18:00
While I don't have the answer for you, having never opened a monitor, it might help if you gave the model number of your monitor. There have been quite a few posts over the years about the power switch failing on Dell monitors.
As to finding this spot again, you're right, the new forums are a navigation nightmare.
3rd attempt to post
nw597
1 Rookie
•
12 Posts
0
December 12th, 2008 04:00
The Model is a 1907FPt
I have it right here, laying on the desk, off of the stand, ready to open it up if anyone has any ideas....
Power switch ? Internal power suppy ?? Anyone have ideas that may help before I go buy another and throw this in the trash...It is too bad..was working just fine then the next time I pushed the little power button...ZIP NOTHING.....
Need Help
Steve
Perdido Beach, AL
nw597
1 Rookie
•
12 Posts
0
December 12th, 2008 05:00
Where is the secret for opening the case ? Four screws under the VESA arm attachment and a little hole on the bottom back that says lock...
anyone know how to open the case ??
1Taxman
14 Posts
1
January 3rd, 2009 13:00
After removing the four base stand screws. On the bottom of the monitor, on the face is a pair of slots. Carefully pry and walk your prying tool around the screen. The whole unit will come out from the front. Careful about the Ribbon conneted to the screen trim, this is your buttons for controlling the unit. My screen power button quite last week. The little button is broken at the mounting point. Now to find a replacement button or new trim with buttons installed.
Good Luck
nw597
1 Rookie
•
12 Posts
0
January 7th, 2009 10:00
Many Thanks for your reply.
Were you successful in fixing the power button on your monitor ?
This monitor may be the same...NO Power up when button pushed...
Not sure if the button is at gfault or the pwr suppy or something else...
Hated to throw away such a nice monitor when it just quit powering up...
any thoughts woudl be very welcomed.
Steve
Perdido Beach, AL
1Taxman
14 Posts
0
January 7th, 2009 10:00
Yes a temporary fix.
1. Got the face off as this is apperntly the access point for the unit. There is a ribbon coming from the monitor to the face. It has the buttons and a circuit board. Taped to the back of the frame, the little buttons are plastic and hinged. The power button was broken at the hinge, so the button was not making contact with the circuit board switch.
2. Temporary repair was to shape a piece of reed material (have 2 cycle motorcycles and they require reeds for combustion. Thin fiberglass about 1 1/2" long and 3/4" wide.) I cut the reed to fit the button and exended it out about 3/8". Glued the button on one end and glued the reed to the frame at the original mounting position for the button. Has been working just fine since. As we turn all our units off when not in use. 830 server and 4 dell work stations and a slave backup unit.
3. I would suggest this as a test for power: remove the face, locate the button strip. Power up the unit with just the monitor, no computer attached. try turning on the power with the button that corresponds to the plastic button. If this is the cause then you are in luck. Could possibly be the the connection at the strip.
Good Luck. RJ
SlamX
950 Posts
0
January 7th, 2009 10:00
Have you checked your Dell Warranty? Every LCD monitor I own has a 3 year warranty. If it's under warranty and you open it up the warranty is voided.
nw597
1 Rookie
•
12 Posts
0
January 7th, 2009 11:00
Many Thanks....
Hope I am not a bother...
I am an old Fed IT Mgr..just retired... and hate to waste good eqip.
Did you "remove" (unscrew) that little circuit board from the face plate and attempt to power up the monitor manually by shorting the circuit that corresponds to the power button ? I see the screws are very tiny but I cannot make this any worse by trying. It is not working at all right now any way...... ha
Many thanks for your time..!!
I really do appreaite this...
Steve Foster
Perdido Beach, AL
1Taxman
14 Posts
0
January 7th, 2009 11:00
Dell says that it is not under warranty with the computer even thought we have an extended warranty for the Computer. Don't figure.
SlamX
950 Posts
0
January 7th, 2009 11:00
Read your extended warranty papers to see what it did and did not cover. How long was the extended warranty for after the factory warranty ran out? If the monitor is covered then you need to escalate this with Dell and have them cover it.
One other option if you purchased your computer and monitor with a credit card that offers free extended 1yr warranty check with them to see if it's covered.
1Taxman
14 Posts
0
January 7th, 2009 11:00
No bother.
Steve my unit did not have any screws at the circuit board, it was taped on. As for short circuiting it, no. The circuit board attached to the ribbon has metal buttons. The buttons are directly attached to the circuit board. The plastic external button is just for show and probably an insolater from electrical hazards to the user.
SlamX
950 Posts
0
January 7th, 2009 12:00
Well you said it like I feel too. Time is convenience and money for many. Dell has gotten too big to care about customer service. They really need to offer advance ship options for situations like this. Keep using defective part until new one comes in then send bad one back.
Dell just does not get it. No offense to Indians and others but ever since Dell outsourced its tech support things have only gotten worse.
Even worse example of this was when Carly Fiorina nearly ended HP's existance.
I could only hope Michael Dell would read this forum.
1Taxman
14 Posts
1
January 7th, 2009 12:00
Thanks for the response. Sometimes taking action is just fixing it! Dell can be a pain in the *@* sometimes. With talking to outsourced techs with a language barrier and attitude. I maintain more than one computer 5 to be exact and a server so my time is rather limited. Simple solutions are best as all the rest of our stations have Gold Tech support and 4 hour delivery on parts. So this is a closed deal.
DELL-Jimmy P
2 Intern
•
1.5K Posts
0
January 7th, 2009 16:00
1Taxman
If you purchased the monitor on the same order as the system it will have the same warranty as the system, if you purchased it on a separate order it will have a three year warranty.
nw597
1 Rookie
•
12 Posts
0
January 7th, 2009 16:00
Many Thanks once again....
The unit is actually OK...It is ONLY the power button....
The power button had come loose from its' factory glue job (melted plastic ***) on one end and the other was missing what was probably a tab of some sort to push on the circuit board bubble switch.... They should have mounted the switch directly over the push bubble instead of using an offset tab. AND..the pwr led shoud have been just another littel hole... I may be able to fix it like you did. I will need to glue a push tab on the back of the button to push the CB bubble when depressed. Pushing it by hand with it removed from the case turned on the monitor. It appears that the power button is a VERY VERY POOR design and prone to failure if used several times a day. I was not happy with the looks of the pwr button once it was removed from the case. Sure glad I did not have to address this issue with an Indian (from India) .... Tech conversations are hard enough without injecting a language problem too.... Problem is , Americans seem to need 50-75 bucks an hour to be happy.... hummm... that may be part of the economic problem..smile...
anyway... Many thanks for steering me in the right direction to open the case and discover the power switch trouble....
Help from folks like you save us many $$$ every year...
Thanks, Happy New year !
Steve