monitor problem

Question

I just hooked up my new desktop and it started out fine and I was able to get my service tag off the screen but then it started to load windows but instead of bringing up windows the screen went black and now it says self test feature check how do I fix this?

BigBrother · Answer

tstokes,

That message on the monitor indicates that there is no video signal coming from the computer tower. Be sure that you have only one video cable connected between your comptuer and your monitor. If your system has two video output places and you connect both of them to your system, the result is that neither will work.

Steve

tstokes · Answer

I just bought two 2001fps as well and plugged them both in before starting my comp for the time could that be the problem? Also how do I go about fixing the problem?

BigBrother · Answer

tstokes, What model computer do you have?  What video card did you purchase with your computer? Steve

tstokes · Answer

dimension 4700 and the video card is 128MB PCI Express x16 (DVI/VGA/TV-out) ATI Radeon X300 SE

DELL-Jesse L · Answer

tstokes,

Thank you for using the Dell Community Forum.

Plug just one monitor to the system to see if that works for you. In order to use 2 monitors on the system you will need to have another video card installed.

BigBrother · Answer

tstokes,   Actually, the ATI Radeon X300 supports dual monitors using a DVI to VGA dongle.  Check this link from the X300 user guide:   http://support.dell.com/support/edocs/video/p66690/en/setup.htm   Steve

tstokes · Answer

So how do I solve the problem of the black screen? should I just try plugging in one monitor and then turning the computer on?

BigBrother · Answer

tstokes,   You should be able to do that, but you will need to use the front panel controls on the monitor to choose between either the DVI input or the VGA input to the monitor.  Check this link for info on using the front panel controls of your monitor:   http://support.dell.com/support/edocs/monitors/2001fp/EN/controls.htm   Steve

tstokes · Answer

Big I thought with the dell 2001fp you could connect a monitor to either dvi or vga if I have a dvi and a vga on my desktop wouldnt I be able to support both without adding any additional items?

BigBrother · Answer

tstokes,

To use a particular input port (DVI or VGA) choose that input using the front panel controls on your monitor. To test your monitor, connect ONLY the VGA (blue) cable to the computer and select VGA input on the monitor. Turn the computer on and see if you get an image on the screen. To test the DVI input, connect ONLY the white cable to the computer and select DVI input using the front panel controls on the monitor. Turn the computer on and see if you get an image on the screen.

Steve

tstokes · Answer

also if i plug just one monitor into the vga to start out what input should I put the monitor on? when I connect the second monitor if I get the first to work what input do I need to put it on?

tstokes · Answer

thanks for all the help Big I got my new comp all set up

BigBrother · Answer

tstokes, You are quite welcome. Steve

Monitors

monitor problem

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