Monitor support via email?

OK so for the last couple months my Dell 2408WFP monitor has had this thin yellow line running down the right side when I first turn it on. At first it went away really quickly so I didn't think much of it. However recently it has expanded to 2 pixels wide and is taking 15+ minutes to disappear. I looked up the original order and the monitor still has a few months left on the 3 year warranty so I came to Dells site hoping to contact support. The first issue I ran into is that the monitor does not have a service tag so it's basically impossible to contact tech support online. I found the post at the top of this forum suggesting that I contact order support instead, so I followed the instructions and sent a request. After about a week I still had not received a response so today I decided to call instead. That was a disaster! I got transferred around to the wrong department 7 times. Then the last guy who picked up the phone accidentally hung up on me. So after 20+ minutes and 7 people I got no where. :(

Is there any way for me to get support on this thing with having to call back? I'd much rather deal with someone via email so I could deal with it on my timerather then spending time on hold and/or getting transferred around.

Any advice or suggestions would be greatly appreciated.

Thanks,
Dan