Monitor Warranty Question

Question

Hey! I bought a Dimension 8300 system in March 2004. The system-setup that I choose did not come with a monitor so I bought one separately. (Both system and monitor were ordered at the same time though). Now my screen has gone dead on me (prob. the backlight is dead) and I called to check on my warranty-status for my monitor. Dell Support tolled me that I did not have a three year warranty on my monitor since I did not get the extended warranty for my system. But my argument was that the system did not include the monitor...it was just ordered at the same time! So I should have a three year warranty on the screen? I called back to support a second time and the support person more or less tolled my that I was correct, but that my monitor still only had 1 year warranty. This since nothing was stated on the order confirmation about a three year warranty for my monitor. How long has Dell had three year warranty on their screens? Surely they had the three year warranty back in 2004? Please help me out guys! :) Thanks // Wasseng

electromagnetic · Answer

:robotmad:   If your still under warranty then they should replace it tell them to talk to the manager.

DELL-Chris M · Answer

Wasseng,

Please provide me with the following information in a private message, not on the board -
Name:
Shipping address:
Phone:
Service tag number:
Order number:
Customer number:
Monitor 20 digit PPID number (back of the monitor):
Reason:

SR45 · Answer

Dell branded monitors come with a 3 year warranty. At one time, the monitors had a warranty that matched the computers warranty if purchased together, 1 year, 2 years etc. This does not apply to you. Call them up, ask to speak with a supervisor and correct this mistake.

I had a similar issue. Tech support declined the 3 year warranty on a separate monitor purchased. The Moderator at the time said the same thing and hours later the Moderator came back with a correction, that the monitor from Dell ( Dell branded only ) did in fact have a 3 year warranty. Called tech support again and finally, finally got this fixed.

Dim 4400
2.6 Ghz 400 FSB
1 Gb 2100 DDR memory
Windows XP Home
120 Gb Seagate 7,200 drive
24 inch 2407 WFP
XFX 7800 GS O/C AGP
16x DVD-R
410 watt ( PcPower&Cooling )

Wasseng · Answer

Thank you for your replies and support! Will give additional info to Chris from Dell as stated above and hope he can help me sort this out! Thanks again! /Wasseng

Wasseng · Answer

SR45...hope that I get in touch with the right person then too :) Time is pressing since my 3 year warranty expires in march 2007!

SR45 · Answer

:smileysurprised:   Get on that phone NOW !

Monitors

Was this post helpful?