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May 25th, 2004 17:00
no power on flat screen
I am soooooo frustrated trying to deal with Dell. My monitir has completely gone dead and I have spent at least six hours in the last two days trying to deal with Dell and its cheap labor reps. I get someone I cannot understand, they read different scenarioes straight off their screens that do not apply to my situation and they don't listen to what I am saying about the problem.
My monitor is plugged in and I have rechecked all the connections and NO it is not "glowing" any color, because there is no power. At the end of all this I am told it is not Dell's problem because it is an Acer brand. Well I bought it from Dell and I expect Dell to back up there products, anything THEY sell.
I would like help in this matter, without having to be on hold for 45 minutes or straining to decipher what is being said on the other end of the phne, let alone being transfered to the wrong department three times in a row.
HELP
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DELL-Jesse L
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May 25th, 2004 18:00
abbeydog,
Thank you for using the Dell Community Forum.
Please edit your user profile in the Dell Forum and include your System Service Tag number so that I can take a look at what components where ordered with your system. If you bought the monitor only then, please include you order or customer number from when you purchased the monitor and I can give information to you on who to contact to resolve your issue.