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November 2nd, 2020 04:00

P1917S, doesn't connect via HDMI

Hello,

I have a P1917S that doesn't connect via HDMI for some reason into my ATEN CS1844 KVM switch. Is there something wrong with this monitor when you try to use a KVM switch or where you are in a dual monitor setup?

Many thanks. 

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November 2nd, 2020 04:00

catalyst,

 

Have you tried another HDMI Cable? 

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November 2nd, 2020 04:00

Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members.

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November 2nd, 2020 07:00

catalyst,
 

 

Remove the switcher from the troubleshooting equation. Test the P1917S and HDMI cable directly to a PC with HDMI out port.

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November 3rd, 2020 04:00

catalyst,
 
Checking to see if the information provided resolved the issue.  Let us know.

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November 4th, 2020 03:00

catalyst,
 
Following up to see if the information help resolve the issue? Let us know if you still need assistance.
 
 

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