Unsolved
This post is more than 5 years old
4 Posts
0
4539
July 18th, 2016 07:00
P2415Q Lock Icon flashing
Hello,
I have a P2415Q screen I usually use for two computers (a mac on HDMI and a PC on display port). Since this morning, I have a lock icon flashing closed and opened on the middle of the screen. The buttons on the side of the screen (configuration panel AND power button) do not work anymore. I tried pushing buttons for 30 seconds or more, nothing seems to work. Neither does changing resolution. I once managed to get the configuration panel, all buttons seems to be linked to the cancel button. It seems plausible that cancel/menu button is always pressed for the display, flashing the lock and cancelling when I manage to get a menu. Anything I can do to unlock/repair the screen?
0 events found
alpha33333
4 Posts
0
July 18th, 2016 08:00
Hello,
Is there any hardware way ( meaning not using the menu) to reset the screen settings or reset to factory default values?
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 18th, 2016 08:00
According to the P2415Q User's Guide page 35, press and hold the Exit button above the power button for 10 seconds.
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 18th, 2016 08:00
You can try a power reset. If that does not correct the issue, it should be exchanged.
* Turn the monitor off
* Disconnect the monitor power cable and all other cables from the rear/bottom/side of the monitor
* If a mechanical monitor power button, press the button in for 30 seconds (clears any residual power in the circuits). If not a mechanical power button, just wait for 30 seconds
* Reconnect all cabling and retest
alpha33333
4 Posts
0
July 18th, 2016 08:00
Hello, I tried that. It unlocks the menu for exactly 10 seconds. Then it re-locks itself and re-unlock itself every 10 seconds each. As if the Exit button is always pressed. Anything else I can try?
alpha33333
4 Posts
0
July 18th, 2016 09:00
It does not work :s