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December 16th, 2018 14:00

P2415Q, Surface Book 2, Surface Dock, 6-bit color FIXED

Hi,

I had this problem that my Dell 4k P2415Q when connected via DP (DisplayPort) was only using 6-bit color with the latest Windows 10 1803 and 1809 along with the newest Intel drivers (installed by Windows update). This was very annoying. But I found the fix! You have to turn MST On in the P2415Q menu. This will then allow you to get 8-bit color!

 

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December 17th, 2018 08:00

By choosing "On" which is really Primary and Secondary, you are now using the P2415Q at 30Hz which is possibly why it could then do 8-bit color.

 

The P2415Q Menu- Display- MST has three options;

Off = 4k2k 3840x2160 60Hz, MST Disabled
Primary = 4k2k 3840x2160 30Hz, MST DP out Enabled
Secondary = 4k2k 3840x2160 30Hz, MST DP out Enabled, Supports DP 1.1 for older DP 1.1 video cards

I am not sure that backing down to 30Hz would be a fix, more of a workaround. But most users would not want to stay at 30Hz.

December 18th, 2018 11:00

This is a really going point Chris! its funny because i can certainly notice the difference between 30hz and 60hz when it comes to mouse movements! I guess the problem then still remains with the intel drivers as this was never a problem before some of the recent updates. with your tips i feel i can better report this issue to microsoft. i do also think it may have something to do with the dell monitor. i have read reports of other dell monitors exhibiting the same issues. certainly further investigation is required. i hope dell can look into this as well. it's not my job to fix their products, or intel's, or microsoft's. what i can tell you in that when i bought my surface book 2 and dock and used it with the dell 4k monitor, it worked perfect out of the box. 4k, 60hz, 8-bit colour. now a year or two later and many microsoft updates and intel driver updates....its not working :(

December 18th, 2018 11:00

it may also have something to do with drivers.... but when i go to install the driver for this monitor i get this popup/issue:

dell monitor install fail.jpg

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