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5211
September 4th, 2017 06:00
P2417h - Colors Problem
I have bought Del P2417h monitor 3 days ago for my mac pro and I noticed it has a bad color quality and the colors doesn't appear as it should look maybe some yellowish. I tried many things but nothing help:
-tried factory reset and the same problem
-tried different cables (VGA-DP) which included in package and also tried HDMI and the same result
-tried on different device (Laptop Lenovo z50-70) powered by Windows 10 and the same result
-tried to use custom color in preset mode but the colors still very bad also tried to adjust brightness/contrast but this isn't related to my problem.
here is some images comparing my dell monitor with my old (HP ZR2240w) monitor
aslo I took some screens from BID system and here's the result:
what should I do I am very disappointed
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DELL-Chris M
Community Manager
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56.9K Posts
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September 5th, 2017 06:00
From a warranty perspective, there is nothing that Dell can do because this monitor passes our manufacturer specifications for color performance and overall uniformity. The only way to get a closer match is to purchase monitor calibration hardware and software.
moonwalker92
4 Posts
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September 5th, 2017 06:00
I want to know is the problem from my unit or this is the real colors from P2417h ?
for hardware calibration it is very expensive in our country is there any way to get the "icc" profile or every monitor has its own customization of colors ?
DELL-Chris M
Community Manager
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56.9K Posts
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September 5th, 2017 16:00
Every monitor has unique color settings. There is not a generic ICC that fits all. They are all calibrated at the factory but the values will be different.
moonwalker92
4 Posts
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September 5th, 2017 21:00
so If I asked the resseler for exchange and get a new one will I have have a different colors ? maybe better ?
DELL-Chris M
Community Manager
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56.9K Posts
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September 6th, 2017 06:00
Yes, better, unknown. But, the reseller may refuse an exchange and take the same stance that Dell does, that this monitor passes our manufacturer specifications for color performance and overall uniformity.
moonwalker92
4 Posts
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September 6th, 2017 09:00
but the colors isn't good actually the monitor doesn't show the real colors what can I do about this ? is the only way to purchase a hardware calibration device which is more expensive than the monitor itself? no other solution??
DELL-Chris M
Community Manager
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56.9K Posts
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September 6th, 2017 12:00
I do not know any other way.