Dell does not repair monitors or sell monitor internal components. We only replace the whole monitor while still inside the purchased warranty period. Once outside of the purchased warranty period, you would have to seek a local Monitor/TV repair center to see if they can disassemble and diagnose the defective internal component. Then look for the internal component on 3rd party sites. Note, the cost of diagnosis and repair might outweigh the current used market value of the monitor.
This is of course very bad news that Dell does not sell replacement parts. Of course, the monitor is now out of warranty for about 6 months, great Dell quality.
Is there any way to estimate if it is just a defective USB connector, then I could probably solder a new one myself. Or whether it is a defective USB board or even a different board?
DELL-Chris M
Community Manager
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56.9K Posts
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November 21st, 2022 14:00
Dell does not repair monitors or sell monitor internal components. We only replace the whole monitor while still inside the purchased warranty period. Once outside of the purchased warranty period, you would have to seek a local Monitor/TV repair center to see if they can disassemble and diagnose the defective internal component. Then look for the internal component on 3rd party sites. Note, the cost of diagnosis and repair might outweigh the current used market value of the monitor.
Snowstorm
2 Posts
0
November 23rd, 2022 17:00
This is of course very bad news that Dell does not sell replacement parts.
Of course, the monitor is now out of warranty for about 6 months, great Dell quality.
Is there any way to estimate if it is just a defective USB connector, then I could probably solder a new one myself.
Or whether it is a defective USB board or even a different board?