i believe it applies to the ultrasharp series of monitors

gpro,

Do you have the link to that quote?

http://accessories.us.dell.com/sna/products/Displays/productdetail....

 <ADMIN NOTE: Broken link has been removed from this post by Dell>

The Premium Panel Guarantee 

 

 

(at the bottom of the 'Overview' panel) 

HiLine,

To which LCD monitors does this policy apply to?
* The policy does not apply to any monitor which begins with S, V or E.

In conclusion, all UltraSharp LCD monitors are guaranteed to have no bright pixels?

 

Is there any condition for or restriction of this policy?

HiLine,

I have not heard of one.

I wonder if they really stand by that guarentee.

reddice,

of course. We are legally bound to it.

Is there any restriction on the date of manufacture or date of purchase?

HiLine,

Restriction?? It has to be under warranty. is that what you mean by restriction?

Change of pixel policy?

 

Until very recently it was:

 

UltraSharp series monitor zero bright pixel Premium Panel Guarantee (not including monitors
starting with monitors starting with S, V or E) -
If your UltraSharp series monitor has any Hot pixel/Bright dot or Dead pixel/Dark dot, then this
warrants a replacement monitor.
* Hot pixel/Bright dot = always on bright
* Dead pixel/Dark dot = always off dark, very rare

 

Now the dead pixel/dark dot part is gone from the Premium Panel Guarantee in the policy pinned at the top of this forum. I saved the old one out as a PDF and I assume that since it was the one available at the time of purchase, that it is the one that counts for me. After all, you cannot change warranty policies retroactively. At least not where I live.

 

That a black pixel warrants replacement was also stated by a Dell liason in another thread, which I also have as a PDF. 

 

Why the sudden change? 

 

Not that I have any faulty pixels on my 2408WFP, but just in case. The dark dot part is particularly relevant to S-PVA monitors.

KoBo,

I was incorrect. They had me change it.

Ok, but such things are unfortunate as they will, like in my case, be the basis for a purchasing decision. No harm done, but it's something to consider for Dell. I'll hold on to the policy in the state it was written when I purchased.

 

Another thing is my invoice, this clearly states that the monitor comes with a 3Y Premium Panel Exchange Service - Ultrasharp Tier 3. But nowhere is there any kind of documentation as to what exactly this means - nothing, no written policy included. Premium Panel should obviously mean exactly that, but we all know it covers nothing but the most improbable errors. It's a pretty false sense of investment protection once you see what it actually covers. When Dell can alter it's Premium Panel policy at will, as it's only available online and not provided in writing with the product, it becomes even more worthless.

 

Please correct me where I am wrong. It's simply how I see it. Especially since the policy can be changed, as we've just seen.

 

I mean no disrespect to you ChrisM. But Dell, as a company, needs to be less vague and actually provide clear documentation to it's customers. Being vague has it's uses, but that only benefits Dell, obviously. 

For example, if I purchased an UltraSharp monitor 2 years ago when this new policy was not applied, and that monitor now appears to have a bright pixel, can I still exchange it for a new monitor without one, ? The monitor came with 3 year warranty.