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who8877

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5584

January 30th, 2007 22:00

Returning defective items

I recently purchased a defective Dell monitor, and after some wrangling tech support finally sent me a refurbished replacement. The only problem is they never bothered to let me know how I'm supposed to return the defective one. After calling and waiting on the phone for another 20 minutes I was told that I could either have them pick it up during the day (when I'm at school) or drive it 45 minutes to a UPS depot.

Not only is it a horrible policy to send a refurbished product as a replacement for a defective item (why should I have to suffer because Dell doesn't bother to check their products before shipping). But when I want to return the defective item, I have to either A skip school, or B pay for a cab to drive me and a huge box down to a UPS depot 45 minutes away.

Unless any of the Dell support people here know of alternatives, I'm pretty sure I can conclude that Dell's customer support is the worst I've ever had to deal with.

mshelton1984

1 Rookie

 • 

77 Posts

January 31st, 2007 00:00

When I returned my monitors I always made sure to ask for DHL shipping labels so I could schedule it myself (after missing UPS twice on the first return). Too much of a hassle dealing with UPS. With DHL you can schedule your pickups on your own time within about a 2 hour period. With UPS they basically say they will be there between 8 am and 5 pm. Not real helpful.

bhsizemo

43 Posts

January 31st, 2007 22:00

You're seriously 45 minutes away from an authorized UPS ship center?  You can drop off any UPS package at Staples, Office Depot, UPS Stores, and 99% of independent shipping stores called authorized shipping outlets by UPS ( http://www.ups.com/dropoff?loc=en_US).  The same goes for DHL (OfficeMax and http://sbw.dhl-usa.com/Locations/USLocnsStart.asp?nav=DropOff) and FedEx (FedEx Kinkos and http://fedex.com/Dropoff/start?locale=en_US).  You can drop these off after the pickup for that date - they'll leave the following business day.  Please post your zip code for all of us to be shocked if the closest UPS drop off location is 45 minutes away.  

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