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June 3rd, 2020 03:00

S2216H, Windows update 2004, DDM not detecting?

Hi,

I had DDM working perfectly for my S2216H for the longest time. But after the recent update to Windows 2004, it doesn't seem to detect my S2216H, even though the S2216H shows up with the proper name in the Device Manager. I've tried reinstalling DDM several times now. Added my diagnostic info below. Many thanks. 

 

Diagnostic Report, generated 6/3/2020 (10.0.19041)
Copyright (c) 1995-2020, EnTech Taiwan.
Version = 1.50.0.1995
OS = 10.0.19041.2 x64
Mechanism = 3
Account = Standard
Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe" ExpandConstant
////////////////////////////////////////
LastCheck = 0x0000ABCC
HintShown = 0x00000001
AutoPreset.DELD07A.VJRF75C71BZT = 0x00000000
GlassBorder.DELD07A.VJRF75C71BZT = 0x00000100
AppScan.DELD07A.VJRF75C71BZT = 0x00000004
FW.DELD07A.VJRF75C71BZT = 0x00000100
GridType = 0x00000000
GridType.1{6AAB502C-CEC8-4A55-8D76-17B36E95BE9A} = 0x00000000
GridType.DELD07A.VJRF762T15BT = 0x00000000
GridType.DELD07A.VJRF762T15BT{6AAB502C-CEC8-4A55-8D76-17B36E95BE9A} = 0x00000000
ExtEA.DELD07A.VJRF762T15BT{6AAB502C-CEC8-4A55-8D76-17B36E95BE9A} = 0x00000000
GlassBorder.DELD07A.VJRF762T15BT = 0x00000100
AutoRestoreWindowLayout = 0x00000000
AutoPreset.DELD07A.VJRF762T15BT = 0x00000000
DELD07A = 0x00000001
FW.DELD07A.VJRF762T15BT = 0x00000100
EnumErrorCount = 0x00000000
AppScan.DELD07A.VJRF762T15BT = 0x00000004
Metro.DELD07A.VJRF75C71BZT = 0x00000001
D3D.DELD07A.VJRF75C71BZT = 0x00000004
Metro.DELD07A.VJRF762T15BT = 0x00000001
D3D.DELD07A.VJRF762T15BT = 0x00000004
////////////////////////////////////////
16:16:11.291...Log opened
16:16:11.335...WinOS = 19041
16:16:11.502...LanguageID = 00000409 00000409 00000409
16:16:11.514...Build = 1.50.0.1995
16:16:11.515...Windows handles = 00010140 000100C4 00010142
16:16:11.518...OS monitor sleep timeout value = 7200 ms.
16:16:11.519...Applied DPI = 96-110
16:16:11.520...VM = 0
16:16:11.521...Registered DDM popup hotkey = Shift+Ctrl+D 6044
16:16:11.522...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
16:16:11.523...Registered application window hotkey = Shift+Ctrl+Ins 602D
16:16:11.530...Remote asset management = 1
16:16:11.531...Remote registry service state = 4
16:16:11.757...WMI service state (unless firewalled) = 1
16:16:11.984...Starting enumeration
16:16:12.015...1. DELD07A.VJRF75C71BZT on Intel(R) HD Graphics 530
16:16:12.017......Monitor assignment = 1
16:16:12.018......Adapter name = \\.\DISPLAY1
16:16:12.019......Monitor name = Dell S2216H(HDMI)
16:16:12.020......Vendor ID = 8086
16:16:12.024......GPU driver = igdumdim64 27.20.100.7987
16:16:12.025......Flags = 08000005.00000003
16:16:12.027......Display tag = C002807A
16:16:12.028......Monitor handle = 00010001
16:16:12.030......Monitor screen area = 0,0 x 1920,1080 1920x1080
16:16:12.034......Monitor work area = 0,0 x 1920,1040 1920x1040
16:16:12.035......Monitor scaling factor = 100%
16:16:12.036......Raw EDID = 00FFFFFFFFFFFF0010AC7AD0545A42313219010380301B78EAC7B5A756539C27105054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500DC0C1100001E000000FF00564A52463735433731425A540A000000FC0044454C4C205332323136480A20000000FD00384C1E5311000A20202020202001C0
16:16:12.039......Error: GetVCP10h: 0xC0262582.00010001 = An error occurred while transmitting data to the device on the I2C bus
16:16:12.041......VCP10 = FFFFFFFF
16:16:12.042......OS device handle = 00010001.00000000
16:16:12.044......Error: failed to obtain capabilities string
16:16:12.045......Error: failed to obtain output mask from display driver
16:16:14.563......Error: GetVCP10h: 0xC0262582.00010001 = An error occurred while transmitting data to the device on the I2C bus
16:16:14.564......VCP10 = FFFFFFFF
16:16:14.565......OS device handle = 00010001.00000000
16:16:14.566......Error: failed to obtain capabilities string
16:16:14.567......Error: failed to obtain output mask from display driver
16:16:19.576......Error: GetVCP10h: 0xC0262582.00010001 = An error occurred while transmitting data to the device on the I2C bus
16:16:19.577......VCP10 = FFFFFFFF
16:16:19.577......OS device handle = 00010001.00000000
16:16:19.578......Error: failed to obtain capabilities string
16:16:19.579......Error: failed to obtain output mask from display driver
16:16:19.580......Discarding unsupported display: DELD07A.VJRF75C71BZT on Intel(R) HD Graphics 530
16:16:19.581......Status = 00000000
16:16:19.582...Ending enumeration
16:16:19.583...New=DELD07A.0001
16:16:19.647...Video power down timeout = 7200
16:16:19.650...Display powered ON
16:16:19.651...User session connect
16:16:24.684...Refreshing screen object
16:17:18.109...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
16:17:18.110...Dump: complete Windows device enumeration
16:17:18.111...1.DeviceName = \\.\DISPLAY1
16:17:18.112.....DeviceFlags = 08000005
16:17:18.112.....DeviceString = Intel(R) HD Graphics 530
16:17:18.113.....DeviceID = PCI\VEN_8086&DEV_1912&SUBSYS_19128086&REV_06
16:17:18.113.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{968B003E-A1B7-11EA-AF3B-D2333AA138AB}\0000
16:17:18.114.....a.MonitorName = \\.\DISPLAY1\Monitor0
16:17:18.114.......MonitorFlags = 00000003
16:17:18.115.......MonitorString = Dell S2216H(HDMI)
16:17:18.115.......MonitorID = MONITOR\DELD07A\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
16:17:18.116.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
16:17:18.117.......Raw EDID = 00FFFFFFFFFFFF0010AC7AD0545A42313219010380301B78EAC7B5A756539C27105054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500DC0C1100001E000000FF00564A52463735433731425A540A000000FC0044454C4C205332323136480A20000000FD00384C1E5311000A20202020202001C0
16:17:18.118...2.DeviceName = \\.\DISPLAY2
16:17:18.118.....DeviceFlags = 00000000
16:17:18.119.....DeviceString = Intel(R) HD Graphics 530
16:17:18.119.....DeviceID = PCI\VEN_8086&DEV_1912&SUBSYS_19128086&REV_06
16:17:18.119.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{968B003E-A1B7-11EA-AF3B-D2333AA138AB}\0001
16:17:18.120...Total number of monitors enumerated = 1
16:17:18.120...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

2 Posts

June 6th, 2020 07:00

You put me on the track of looking at display driver.  I updated to latest version through Device Manager. I then installed Windows 2004. When the PC came back up, DDM was not detecting the S2216H.  I then uninstalled the Display device driver from Device Manager and then reinstalled it and then DDM find the S2216H.

2 Posts

June 5th, 2020 14:00

I am having an identical problem with my S2416H.  Microsoft broke it, but I don't know who will fix, Microsoft or Dell.  I also tried reinstalling DDM with no luck.  Also removed and reinstalled monitor driver.  No luck. I rolled back the 2004 update because DDM is something I really need.  Not sure how to proceed to get this fixed by someone.

4 Apprentice

 • 

426 Posts

June 6th, 2020 02:00

You just need to update, or if necessary rollback, the Intel display driver included in that Win10 update.

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