S2240L, Dark Vertical line

Question

Hi

I am facing some issues with my dell S2240L monitor which i purchased last year. A 2-3 pixel thick dark red vertical line is appearing on the left half of the screen making it difficult to read words which it intersects. I have tried changing video(VGA) cables, checking for loose connections, updating video drivers, factory reset, changing the graphics card and using HDMI port as well, but the issue still persists. The monitor is still under 3 years onsite warranty. Please advise on the issue. I can't find the express service tag as it is a 21.5" monitor purchased separately and not as a part of complete desktop.

Serial Number - CN01MVD1641803261SAT

Date of Purchase - 04-07-2013

Warranty - 3 years onsite warranty

Thanks

Dell-Sahana R · Answer

Hi gnadal,

Welcome to our Community. I see that you have tried all possible steps to resolve this particular issue. Based on the troubleshooting steps you have tried, it appears to be an issue with the monitor. However, to make sure the video card is working fine, try connecting an external monitor and see if you get any display .

Let me know if you have further queries, I would be glad to assist you further.

Dell-Sahana R · Answer

Hi gnadal, Please provide me the service tag of the computer through private message and I will be happy to help you further.

gnadal · Answer

Hi

Thanks for replying. The issue seems to be with the monitor itself as i have tried connecting my PS3 using a brand new HDMI cable to it and can still see that dark vertical line. I have tried reaching out to the technical support for assistance on email and phone but they require service tag which i don't have.

Please advise.

Thanks

gnadal · Answer

Hi

I do not have the service tag as the monitor was purchased as a separate peripheral. I just have the following information with me:

Order ID - <ADMIN NOTE: Order number removed per privacy policy>

Serial No. - CN01MVD1641803261SAT

Thanks

Dell-Sahana R · Answer

Hi gnadal,

Provide me the following details through private message.

Full name:

Phone #:

Address:

Best time to reach you on phone:

And also, attach the snapshot of the Dell monitor purchase invoice copy.

Please click on my name and click on ‘Send Private Message’.

Let me know the details and I shall be able to assist you further.

Monitors

S2240L, Dark Vertical line

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