S2440L, OSD display problems?

Question

I work in IT and I've a bone to pick with Dell. In October, I purchased a S2440L on sale. Almost 3 weeks later it hadn't shown up and I had to speak to dell several times before they could finally tell me that the monitor order was cancelled but my card was still charged. 3 weeks later, in November, dell finally acknowledged that I'd actually paid and then reordered it for me. The day it arrived 'again in late November', I had to call dell because the montior showed up in 'Demo' mode and the OSD screen is locked. I was told, this and that and after 2 hours of no help I was disconnected without an RMA and without any help. I know there are 4 OSD buttons and holding down the 2nd and 4th are supposed to suspend demo mode and give me access but they do not work at all. I''ve called back several times and now I'm getting the same problem as before, 'Sorry, we can't find your order' I sent her the reciept and she still couldn't do anything to help. At least she sent me a transcription of the session that time. So, what am I supposed to do with this thing Dell? Obviously, if what I'm saying is true, you have more than a monitor problem, you have a customer service problem and a problem with your database. All I want is a working monitor. So, anyone know how to fix this?  BTW, my name is Chaiyz, I am the only person in the continental US with that name and it's what I ordered the computer under. My last name is Brown.  To any employee of Dell that is reading this, what am I supposed to do? Very unhappy with Dell at this point. 01/16/2014 03:26:42PM chaiyz brown: 'When I received it, it was in DEMO mode and half the screen shows normal and half enhanced, I spent 2 hours on support trying to adjust it through the OSD menu but my menu does not work. I called 2 days later demanding support and was told that someone would email. Never happened. I deployed from Oct 15 to Jan 15 and today I returned home to see this huge piece of junk on my desk. The OSD menu doesn't work, it's still in demo mode and I'm considering contacting visa and just disputing the charge and throwing it in the trash.01/16/2014 03:26:56PM chaiyz brown: 'send me an email address, I'll send the last reciept dell sent'01/16/2014 03:27:11PM Agent: 'As a consumer myself I understand how upsetting it can be'01/16/2014 03:27:31PM Agent: 'May I know the service tag of your system please?'01/16/2014 03:27:37PM Agent: 'The service tag is a five-to-seven digit/character alphanumeric code located in a white sticker either on the side or at the back of the tower ( for desktop ) or white or black sticker under the notebook ( for laptop ).'01/16/2014 03:27:47PM chaiyz brown: 'system?'01/16/2014 03:27:55PM chaiyz brown: 'you mean monitor?'01/16/2014 03:28:04PM Agent: 'No.'01/16/2014 03:28:30PM chaiyz brown: 'I'm not on a dell system.'01/16/2014 03:28:35PM chaiyz brown: 'Just a dell monitor.'01/16/2014 03:28:37PM Agent: 'Okay'01/16/2014 03:28:59PM Agent: 'May I know the name, phone number and address under which the order was placed? This will help me to locate your account.'01/16/2014 03:29:28PM chaiyz brown: ''01/16/2014 03:29:53PM Agent: 'Thank you!'01/16/2014 03:30:22PM Agent: 'May I please confirm where was the system purchased from ?'01/16/2014 03:30:38PM chaiyz brown: 'dell online.'01/16/2014 03:31:07PM chaiyz brown: 'I have the reciept in my email still, can forward.'01/16/2014 03:32:48PM Agent: 'Thank you for staying connected. I appreciate your patience.'01/16/2014 03:33:24PM Agent: 'Your chat has been connected to customer care department.I would request you to please contact Technical Support at 1800-624-9896 to get assistance with your concern. They are available 24 X 7.'01/16/2014 03:34:16PM chaiyz brown: 'They didn't help last time. I feel like all that's happened is I'm getting the run-a-round. I have been deployed for the past 90 days and here we go again.'01/16/2014 03:34:33PM Agent: 'Please accept our sincere apologies.'01/16/2014 03:34:35PM chaiyz brown: 'You work for Dell right?'01/16/2014 03:34:42PM Agent: 'Yes.'01/16/2014 03:34:44PM chaiyz brown: 'Why can't you help me?'01/16/2014 03:35:03PM Agent: 'May I please confirm in which country was the order placed?'01/16/2014 03:35:11PM chaiyz brown: 'Technical support has already come and gone with no help.'01/16/2014 03:35:13PM chaiyz brown: 'USA'01/16/2014 03:35:23PM Agent: 'Thank you!'01/16/2014 03:35:37PM Agent: 'Mr. Brown, I am not able to pull any records for you.'01/16/2014 03:35:38PM chaiyz brown: 'I'm in the US, I'm american. These questions are rediculous. Can you not find any information with my name on it?' 'WOW'01/16/2014 03:36:18PM Agent: 'Is the monitor a retailer purchase?'01/16/2014 03:36:18PM chaiyz brown: 'Why don't you have me forward my F-ing reciept to you?'01/16/2014 03:36:27PM Agent: 'Sure.'01/16/2014 03:36:40PM Agent: 'Please email me the receipt at'01/16/2014 03:37:14PM chaiyz brown: 'sent'01/16/2014 03:37:49PM Agent: 'Thank you! Please allow me 1-2 minutes while I check for the information.'01/16/2014 03:42:09PM Agent: 'I regret to inform you that I am not able to pull any information with the details provided by you.'01/16/2014 03:43:44PM chaiyz brown: 'Ok, not your fault. But I'm calling my bank now to dispute the charge through visa.'01/16/2014 03:44:17PM Agent: 'Mr. Brown, do you have the receipt of the order placed?'01/16/2014 03:44:44PM chaiyz brown: 'I sent it to you.'01/16/2014 03:45:38PM Agent: 'I did see that.'. 'Was the order placed under the Home Segment or the Business segment?'01/16/2014 03:47:13PM chaiyz brown: 'I'd assume home, but how would I know. I went to dell.com after seeing an ad online. It was dell though, it came from dell, it was shipped from dell, my credit card was charged to dell.'01/16/2014 03:47:34PM chaiyz brown: 'Cool, bank just told me that since I'm active duty, I can dispute this even after 60 days.'01/16/2014 03:48:10PM Agent: 'Please accept our sincere apologies.'

DELL-Chris M · Answer

chaiyz, The monitor purchase ID number that you gave to chat was never attached to a Dell Order number. That is why they could not find you in our system.

chaiyz · Answer

I already sent my receipt, it had a invoice, purchase, customer number on it. If I'm making a mistake please tell me but I'm not the one that lost a monitor order, took over a month to 'fix' it with a broken monitor that you again run me around to get fixed. I'd checked last week and was informed by my bank that I can dispute this charge. I was hoping posting the problem on your public forum would enhance my chances of getting the problem fixed.

Monitors

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