To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
Engaged support and still going through that process without much progress.
Initially they sent me a replacement, refurbished monitor that had significant light bleed - to replace my monitor which was 30 days old - so sent their replacement back.
The issue seems to resolve itself when I switch off Smart HDR. But I don't really want an HDR monitor where I can't use the HDR.
Support's latest suggestion was the monitor was working as designed and HDR was just a nice extra, but I'm not accepting that - if you market a monitor as HDR, the HDR should work.
Anyway latest questions from them are around the PC I'm running (Windows 11 Home, Ryzen 7 5800 and RTX 3060Ti) so we'll see where that goes.
DELL-Jesse L
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17.9K Posts
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April 19th, 2023 02:00
rkirkyboy2
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
rkirkyboy2
2 Posts
0
April 19th, 2023 10:00
Engaged support and still going through that process without much progress.
Initially they sent me a replacement, refurbished monitor that had significant light bleed - to replace my monitor which was 30 days old - so sent their replacement back.
The issue seems to resolve itself when I switch off Smart HDR. But I don't really want an HDR monitor where I can't use the HDR.
Support's latest suggestion was the monitor was working as designed and HDR was just a nice extra, but I'm not accepting that - if you market a monitor as HDR, the HDR should work.
Anyway latest questions from them are around the PC I'm running (Windows 11 Home, Ryzen 7 5800 and RTX 3060Ti) so we'll see where that goes.
Cheers