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4788
January 26th, 2017 06:00
SE2717H, HDMI problem
Hello, i have an annoying problem with this monitor, sometimes the screen become black without reason if i'm playng games or i watch a movie and one time even on a descktop and some times everything it's ok. i tried 4 different hdmi cable, every resolution and even at 60hz the monitor have the same issue. I tried the self-diagnostic of the monitor and seems ok.
Whe i have more time i will post a video when i watch some movie.
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ceccogrullo
4 Posts
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January 26th, 2017 07:00
Here a video when i wacth movie, as you can see the monitor ofter a black screen the monitor cut the video ond only after i move mouse become normal
DELL-Chris M
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56.9K Posts
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January 26th, 2017 08:00
Can you replicate the issue with this monitor when using a different computer?
ceccogrullo
4 Posts
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January 26th, 2017 09:00
Nope, but i was able to try other monitor with dhmi, i tried Asus vg278he, Lg 29UM68, my Hinno-it tv and a sony tv and all works fine with my pc.
The monitor is brand new it is in my possession for three days and I can turn back to the shop i just want to know if there something i can do before turn it back
DELL-Chris M
Community Manager
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56.9K Posts
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January 26th, 2017 11:00
It sounds like you are saying that three monitors and two TVs all have the same issue when connecting to this computer?
ceccogrullo
4 Posts
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January 26th, 2017 13:00
I'm sorry, my english is not good, i edit my post, all the other tv or monitor works fine with my pc and HDMI
DELL-Chris M
Community Manager
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56.9K Posts
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January 27th, 2017 06:00
Understood. Get it exchanged.