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February 24th, 2019 12:00
SE2717H, randomly switches inputs
We purchased the SE2717H around black Friday 2018 from Office Depot. When the SE2717H is on Auto Select On for Input Source and I connect to my computer using the HDMI cord, it will turn on and show what is appropriate, but any slight disruption (typing hard, bumping the desk, etc) that might cause the SE2717H to move, it will kick into a frenzy of switching inputs. It will go to VGA, recognize nothing is plugged in, then enter Self Test mode. The Self Test never completes and it might go back to trying to detect the VGA signal or try to detect HDMI. If it does land back to HDMI, the image could be there for half of a second or up to an hour, then it will continue to keep switching. Sometimes if it lands on the VGA with no input, it might go to sleep. Then, it will wake itself from the sleep and continue this cycle. I have tried the Hard Reset, but it has not helped. the situation. Any recommendations? I am currently connected using a Dell Inspiron 5000 series 2-in-1 with an Intel UHD Graphics 620 card via the HDMI output into the SE2717H using a generic HDMI cable (have tried multiple with the same issue).


DELL-Chris M
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February 25th, 2019 08:00
* Send to DELL-Cares a private message with the monitor service tag number and 20 digit serial number. The ownership must be moved from Office Depot to you
* Check the HDMI cable connections. Do they feel snug in both the SE2717H and the Inspiron?
* Is the power cable snug?
* Set Auto Select to Off and retest