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1561
March 27th, 2017 07:00
ST2410 two the same monitors with same problem
I have two ST2410 monitors. These monitor were in everyday use.
The first monitor started turning a red colour and started flashing. Within 2 days the display turned off.
Everytime turn it back on it stays on for 2 seconds but turns itself off again.
The 2nd monitor lasted a month longer and the same problem occured.
Any help or ideas much appreciated thanks.
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DELL-Chris M
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March 27th, 2017 09:00
When and from who did you purchase these monitors? What are the 20 digit serial numbers?
* Disconnect every cable from the monitor including the power cable
* If a mechanical button, press and hold in the power button for 15 seconds. If not, just wait 30 seconds
* Reconnect only the power cable to the monitor
* Atempt to power it on. What appears onscreen?
eireog
4 Posts
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March 27th, 2017 10:00
It says no VGA cable and moves on screen(both monitor). stayed on for a few seconds and disappeared again.
s/n cz-ow189r-74263-9ca-3gwu z
s/n cz-ow189r-74263-9ca-3gvu z
bought directly online from dell 11/01/2010
eireog
4 Posts
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March 27th, 2017 11:00
bought directly from Dell online January 2010
DELL-Chris M
Community Manager
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March 28th, 2017 06:00
I cannot tell from your response if the out of warranty monitors performed correctly or not when disconnected from the computer? Open the User's Guide. Click "Solving Problems". Read through Self-Test and Built-in Diagnostics.
eireog
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April 5th, 2017 08:00
I brought them into electrical store. They informed me that the backlight fuse had gone on both but that they weren't in a position to fix them. What should I do?