tech support on monitors is useless!

Question

I just called dell tech support in regards to an issue with my 2005FPW. The sole diagnostic test they told me to preform was to unplug the DVI cable from my video card. They insisted that if the "no cable detected" box appears on the monitor and floats around the screen that the monitor is completely fine and the fault lies on my system.
How does that make any sense at all? This is the most ludicrous tech support I've ever recieved. There could be any number of issues with the monitor despite it showing that when disconnected. All monitors show that when disconnected!

Has anyone else encountered this bafflingly dim tech support with the monitors?

Furthermore, how can I go about requesting an RMA?

beema · Answer

The representative in online chat was much more helpul and knowledgeable :-) still haven;t been able to resolve the issue though

chulett · Answer

And the issue would be? :smileyhappy:

beema · Answer

Having intermittent blackouts on the monitor. I posted it on here somewhere before...never really got a good response.

The rep in the chat came to the conclusion that my current video card is most likely too old (ie, it doesnt support the native res of the 2005FPW) and that's what was causing the problem.

mpbrisse · Answer

I had a simular problem.  What I ended up doing is removing the screen saver option.  I think it had something to do with the scree saver monitor power options.  I eventually gave up on a screen saver and opted for 'none' and it works fine.  Just a note that I us a KVM switch which freaks it out sometimes as well.  Never had this problem with the Dell 19' or CRT's.  Hope this helps

beema · Answer

hmm
well I already have the screensaver turned off b/c when processing sound data it screws it up. But I do have it set so that the monitor powers down after 10 minutes. Do you think that could have the same effect?

mpbrisse · Answer

Couldn't hurt to try it.

Monitors

tech support on monitors is useless!

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