thin line on flat screen

Question

Hi folks:

This is my first time here and I hope someone can help.

I have a 19 inch flat screen which is fine but yesterday, it has a thin line running across the screen about 3 inches from the bottom. It's very annoying....especially when I consider that I went out of my way for a very good monitor.

If you have any ideas, I would appreciate it.........Hope you can be patient. Sadly, I do not speak computerese.

Charlie

5fc5e52801914a6 · Answer

I had a very thin line across my lcd monitor and it was sent back for replacement.  Call tech support and they will go through some attempts to solve the problem, and when they determine that its defective, they will set you up with a refurbished monitor if it is past the 21 day return policy period.  If it is still within the 21 days, they will send you out a new monitor.  Good luck

DELL-Jesse L · Answer

Mondocharlie,

Thank you for using the Dell Community Forum.

Which Dell monitor do you have? Some monitors have a thin line at the top and bottom. These lines are called damper wires and are part of the design of the monitor.

Mondocharlie · Answer

Many thanks for the info.

Meanwhile, this is my monitor I use with my 2400:

Monitor 19 in 1901FP Dell Ultrasharp(tm) Digital Flat Panel Display

I think I bought this in Janauary. The line appread Sunday.

Thanks,

Charlie

DELL-Jesse L · Answer

Mondocharlie,

Try the steps below to see if that will resolve your issue.

Perform monitor reset
Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check and determine if these lines are also in self-test mode
Check for bent or broken pins

Note: When using '2: Digital Input', the Pixel Clock and Phase adjustments are not available.

Mondocharlie · Answer

Thanks Jesse:

I wish I understood this better. I don't have much info on this monitor and I really don't know what all this is. I can follow instructions if I can understand them but I don't know where this stuff is. I have three adjusting buttons for display on the front, that's all I know. I don't see much else on monitors in my programs.

I'm not well-versed in this kind of thing and I'm afraid to root around without knowing that I won't make it worse.
At least I got here though. You've let me know that I'm not alone....sadly I guess....

Thanks folks,

Charlie

DELL-Jesse L · Answer

Mondocharlie, Click the link below to view to online users manual for this monitor. It will show you how to use the controls. http://support.dell.com/support/edocs/monitors/1901FP/en/controls.htm

Monitors

thin line on flat screen

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