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Trying to contact Dell support without a service tag on my monitor
Hi,
I am trying to log an issue with my Dell Monitor ST2320. This product is still under its 3 year warranty. However, I cannot report the issue because on the Dell support pages it keeps asking me for a service tag. The product does not have a service tag on it. The only number I can find on it is what appears to be a serial number. When I enter this the Dell support pages say it is an invalid service tag.
Can anyone please advise me on how I can contact Dell technical support to log the issue Thanks for any advice.
Cheers.
DELL-Chris M
Community Manager
Community Manager
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February 7th, 2016 13:00
Unfortunately, without a Service Tag number, phone is your only option.
* Go back to the top of this Monitor Forum board
* Look to the right under Wikis - Table of Contents, Monitors
* Open, "Monitor warranties and replacement instructions (updated 2/4/16)"
Mary G
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April 6th, 2013 11:00
Read the sticky at the top of the peripherals forum. http://en.community.dell.com/support-forums/peripherals/f/3529/t/19263699.aspx
You need your original order number if the monitor was purchased alone. If it was purchased with a computer, the length of the warranty is the same as the computer it came with and the computer's service tag is used.
daviddf3
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April 9th, 2013 11:00
Mary G, that does not answer the question of who/how to contact Dell support. The order # does not get me past the 'needed' service tag to engage tech support via the phone, or chat. Is there a direct phone number that will get me to Dell Display/Monitor support without having an automated inquiry for a service tag?
crenfro89
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May 7th, 2013 15:00
I'm having the same issue. I'm working on a Dell UPS for a client, and there is no service tag on the machine. Too bad, that's all I'm getting from Dell's website. There really needs to be a "No Service Tag" option. You hear me Dell?! Too many people are having this issue.
Good luck, I feel your pain.
DELL-Chris M
Community Manager
Community Manager
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May 9th, 2013 10:00
daviddf3,
From what country are you contacting us?
crenfro89,
You should call Dell USA Order Support (800-624-9897). They will need the Dell order number found on the monitor invoice.
pj16
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February 7th, 2016 11:00
I am having the same issue. I am in USA; have a dell monitor without any service tag number- bought from amazon. It has horizontal lines all over which continue to be there in the self diagnostic mode. I am looking for a solution, but cant contact dell as every way of contacting keeps asking for service tag number. I would prefer to chat or email than to be on phone for many minutes. Its really frustrating as I cant email my problem and have to call. Below is an image of problem- every horizontal line on the screen has an shadow that moves when I move the window (see the right side for multiple horizontal bars. I can see many of these bars in the 'grey' color in self diagnostic mode. I have tried factory reset, but it not change anything