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November 8th, 2011 01:00
U2410 menu button not working properly
Dear reader,
I have a U2410 that has an Menu button that needs to be pressed (rather) hard to spring into action. This morning I have already called Technical Support (the telephone number I found on the invoice) and they told me I could create an incident regarding this problem but that my replacement would be an refurbished monitor. Since this monitor is from June this year (01-06-2011) I am not ready to get an used replacement, I rather receive a new one since I believe the monitor is practically new. Is there a way to resolve this issue (for example a simple fix I could do myself?).
Unfortunately I have not reported this issue earlier since I did not think it would bother me. But since I am working more intense with the monitor, this sentiment starts to change.
Kind regards,
Simon
DELL-Chris M
Community Manager
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November 12th, 2011 12:00
The warranty period stays the same regardless of how many exchanges you get. They have been in customers hands so they could have any of those problems. There is no guideline on hours usage. If the replacement does not meet your expectations, contact Order Support and get another one.
DELL-Chris M
Community Manager
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November 8th, 2011 06:00
It sounds like the button itself is failing. The only way to know for sure is to disassemble the button which I would not recommend. The Dell Policy concerning monitor exchanges is as follows -
* If the exchange is setup inside the first 21 days from the invoice date, the replacement will be New
* If the exchange is setup outside of the first 21 days from the invoice date, the replacement will be Refurbished/Used
Eenweerman
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November 11th, 2011 05:00
And an extra question:
How does a refurbished replacement effect my warranty?
Eenweerman
3 Posts
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November 11th, 2011 05:00
Dear Chris,
Thank you for taking the time to reply to my question.
This might sound as an obvious question, but is important to me none the less. I am a bit afraid that when I go into the refurbished process I get a monitor that is not 100%.
How is the quality of refurbished units (U2410) and are there guidelines for these replacements? By this I mean if there are guidelines on the hours a unit has worked, what kind of defect was there in the first place, are the colors as they should be, what if the casing is scratched, etc..
In short, what can I expect and is there a possibility to give the monitor first inspection before agreeing to exchange it?
Simon